Open To Work
Cherish Moise
Work Preference
Summary
Results-driven Customer Service Associate with 10 years of experience delivering support in government and technical sectors. Expertise in managing high volumes of inquiries, resolving complex issues, and processing claims. Committed to enhancing customer satisfaction and building strong relationships with clients and stakeholders.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
financial aid loan specialist
Fh cann and associates
04.2024 - Current
- I am responsible for processing PSLF AND IDR determinations as well as Teach grant assistance, private and Federal Direct PLUS loans through specific software and loan websites.
- Managed various loan accounts by overseeing application processing and ensuring compliance with regulations.
- I work directly with students, parents, loan lenders, and other staff(s) as it pertains to any Federal Direct loans and private loans and issues that may arise regarding them.
- Counseled and advised students and parents on the financial aid process.
- Assisted students in completing FAFSA, determining eligibility for Federal Student Aid programs, and awarding financial aid.
- Counsel and advise students, prospective students and their parents who are applying for Financial Aid
- Determine individual aid applicant's eligibility for various grants, loans, and work programs
- Assist in oversight and maintenance of all financial aid programs
- Keep detailed records and documentation on individual student applicants assigned to his/her supervision
- Maintain compliance with state and federal regulations as they pertain to student financial assistance
- Assist with oversight of satisfactory academic progress program to maintain academic excellence within regulatory constraints
- Participate in on-campus and off-campus workshops designated for training purposes for Financial Aid
- We used NSLDS and DCC software I created cases making sure each call is linked to a case as well as completing audits on enclosed cases.
- Works in conjunction with the Director and other financial aid staff members to represent Connors at public relations events that correlate with the need for financial aid presentations
- Executed additional duties as determined by the Director of Financial Aid.
- Completes monthly Enrollment Reporting process
Customer Service Representative
Oklahoma Employment Security Commission
Oklahoma City
06.2019 - 04.2024
- Provided warm and professional assistance to enhance customer experience
- Provided warm and professional assistance to enhance customer experience
- Processed emails, inbound calls, and outbound calls to resolve customer inquiries
- Interacted with customers through live chat
- Oversaw customer account management
- Kept records of customer complaints
- Processed emails, inbound calls, and outbound calls to resolve customer inquiries
- Booked appointments
- Assisted with technical support duties
IT Technical Support
iQor
Charlotte
03.2022 - 10.2022
- Troubleshot Apple Watches, WiFi connections, and Android devices to resolve user issues and improve device performance
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Debt Collection Specialist
Reliance Financial Group LLC
Charlotte
04.2017 - 10.2019
- Identified outstanding debts to prioritize collection efforts
- Identified outstanding debts to prioritize collection efforts
- Negotiate payoff deadlines or payment plans
- Locate and contact debtors to inquire of their payment status
- Monitored assigned accounts regularly to ensure accurate updates
- Investigate and resolve discrepancies
- Handle questions or complaints
- Built trust relationships with debtors to prevent future payment issues
Personal Care Assistant
Right At Home
Charlotte
03.2014 - 10.2018
- Ensure clients receive their medication on time
- Support clients who can't move on their own
- Assisted clients with dressing, bathing, and eating to promote daily living skills.
- Assist clients with physical therapy exercises
- Provided emotional support to clients, enhancing their overall well-being and comfort
- Offered emotional support to clients during challenging times to foster mental well-being.
- Notified physicians or supervisors of unusual events to ensure timely medical attention and care
- Inform physicians or supervisors about uncommon events
Call Center Representative
Dotax services
Charlotte
09.2015 - 03.2017
- Manage large amounts of inbound and outbound calls in a timely manner
- Identifying customers' needs, clarifying information, researching every issue and providing solutions
- Conducted technical troubleshooting to diagnose and resolve issues with devices and software.
- Managed payment processing transactions efficiently to ensure timely billing.
- Identified and repaired issues with mobile technology, including smartphones, tablets, and laptops, ensuring customer satisfaction.
- Assisted customers with troubleshooting consumer desktops and laptops in a retail environment.
- Conducted diagnostics and testing of RF units utilizing electronic testing equipment.
- Advanced client relations skills to enhance customer satisfaction in every interaction.
- Delivered fast, friendly, and knowledgeable service for routine inquiries and complaints, improving overall customer experience.
Education
High School Diploma - Horticultural Science
Myers Park High School
Charlotte , Nc 08.2011 - 06.2015
Skills
- Loan Processing
- Loan Management
- Loan Servicing
- Financial Regulations
- Financial Advising
- Financial Planning
- Client Support
- Customer service
- Client Communication
- Client Consultation
- Process Improvement
- IT support
- Technical Support
- Microsoft Office
- Windows
- iOS
- Typing
- Time management
- Team Collaboration
- Organizational skills
- Leadership
- Management
- Business development
- Customer Relations
- Record Keeping
- Cold calling
- Communication skills
- Nursing
- Vital Signs
- Organizational skills
- Cold calling
Certification
- CPR Certification
- Driver's License
- First Aid Certification
- Doubles/Triples Endorsement
Additional Information
TNA
Publications
Public Trust Clearance 5C, 04/01/35
Timeline
financial aid loan specialist
Fh cann and associates
04.2024 - Current
IT Technical Support
iQor
03.2022 - 10.2022
Customer Service Representative
Oklahoma Employment Security Commission
06.2019 - 04.2024
Debt Collection Specialist
Reliance Financial Group LLC
04.2017 - 10.2019
Call Center Representative
Dotax services
09.2015 - 03.2017
Personal Care Assistant
Right At Home
03.2014 - 10.2018
High School Diploma - Horticultural Science
Myers Park High School
08.2011 - 06.2015