Flatima Dolor
Neosho,MO
Summary
Financial aid professional with strong background in higher education administration and student financial services. Skilled in strategic planning, regulatory compliance, and resource allocation, ensuring efficient and effective program management. Valued for collaborative approach, adaptability, and consistent delivery of impactful results. Recognized for leadership, analytical thinking, and commitment to student success.
Overview
16
16
years of professional experience
Work History
Director of Financial Aid
Neosho Beauty and Barber College
Neosho, MO
10.2025 - Current
- Developed and implemented strategic financial aid policies to enhance student access to educational resources.
- Oversaw compliance with federal regulations related to financial aid administration and reporting.
- Led staff training initiatives on financial aid processes and software utilization to improve service delivery.
- Streamlined financial aid application processes, reducing processing time and increasing efficiency for students.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Oversaw timely disbursement of funds to qualified recipients through efficient tracking and processing systems.
- Collaborated with academic departments to align financial aid offerings with institutional goals and student needs.
Debt Collections Specialist
AFNI
10.2018 - Current
- Work From Home Agent & In Office Agent
- Excellent at tracking outstanding debts.
- Excellent at planning a course of action to recover owed money.
- Locate and contact debtors
- Negotiate payoff deadlines and payment plans.
- Excellent at handling all customers questions or complaints.
- Identify gaps in the system and recommend solutions.
- Excellent skills with building trust with debtors.
- Update account status and database regularly.
- Comply with requirements when legal action is unavoidable.
- Experience in working with targets and tight deadlines.
- Knowledge of relevant legal requirements
- Good knowledge of MS Office and databases
- Excellent negotiation and persuasion skills
- Team player
- Excellent time-management skills
- Excellent interpersonal and communication skills
Advanced Medical Support Assistant
The Long Beach VA Healthcare System
11.2015 - 04.2018
- Excellent skills in communication with individuals in order to insure compliance with established polices and regulations.
- Excellent organizational skills of work, setting priorities, delegating tasks and responsibilities in order to meet all deadlines.
- Superb knowledge of how to review and monitor the EMR and other patient data to ensure all reports are complete and accurate.
- Excellent customer service, interpersonal, analytical and math skills.
- Excellent in communicating tactfully and effectively, both orally and in writing, in order to meet program objectives.
- Excellent when preparing reports in various formats and presenting data to various organizational levels.
- Excellent knowledge and ability in reviewing and monitoring data ensuring all reports are complete and accurate.
- Management of staffing requirements, managing priorities, and coordinating work in order to complete duties in an accurate and timely manner.
- Monitoring & personal handling to ensure accurate and timely submission of medical billing, coding and collecting of all types of insurance/billing claims.
- Advanced knowledge of working/running the dermatology clinic, and dental clinic.
- Superb skill's in communicating with individuals in order to obtain the desired effect, ensuring compliance with established policies and regulations.
- Excellent in insuring I provide all the new and present employees with staff development and training when needed.
- Vista, CPRS, Vet Link, ICB, All Microsoft Office programs
Collections Specialist
Healthcare Scouts/Conifer Health Solutions
06.2015 - 10.2015
- Training of new employees on organizational rules, expectations, how to properly complete the collection of assigned outstanding and aged account balances.
- Excellent customer service, interpersonal, analytical and math skills
- Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties.
- Superb knowledge of billing and registration codes/ ICD-9 & 10, CPT codes, UB-92, EOB interpretation as well as medical insurances (Medicare, Medicaid, Managed Care, Supplemental Plans)
- Superb knowledge of how to prepare unrecoverable accounts for assignment to legal counsel, appeals & revised billing.
- Epic, ACE, NextGen, Vi Web, ICON, Office Ally, All Microsoft Office programs
Patient Registration Rep II
Mission Regional Hospital
10.2014 - 03.2015
- Training of new employees on organizational rules, how to properly complete the registration and admission process.
- Register of ER/Trauma patients as well as other hospital patients.
- Take calls 100+ a day to update and correct insurance and obtain authorizations.
- All Scripts, IDX, Pass Port, NextGen, Office Ally, All Microsoft Office programs
Utilization Management Lead
Mission Regional Hospital - Mission Viejo, CA
Mission Viejo, CA
08.2013 - 10.2014
- Training of employees on organizational rules and expectations on how to properly scan, sort and file papers.
- Monitoring on all Authorizers electronic referral boxes in EMR throughout the day.
- Conduct daily charge captures, and insure the appeals and denials are completed from start to finish.
- Register patients, update, correct insurance and demographic information
- Superb knowledge of Oncology/Hematology, Cardiology, Endocrinology, & Infusion Clinic.
- Excellent at insurance coverage/specialty medications insurance coverage and Pharmacy Benefit Management plans.
- All Scripts, IDX, Pass Port, NextGen, Office Ally, All Microsoft Office programs
Medical Records Lead
Mission Medical Group
03.2012 - 08.2013
- Preparing and maintaining all patient medical records (EHR and Paper)
- Training employees on how to properly sort, scan, and file a variety of medical records into the correctly designated area within the EHR system.
- Find and deliver paper charts to the correct clinic, nurse, medical assistant or Doctors office daily.
- Sort, scan, and file a variety of medical records and information such as admission slips, laboratory and pathology reports, operative notes, and discharge summaries into electronic patient medical records.
- Insure all patient records are correctly prepared for requests made by subpoena, attorney requests etc.
Medical Office Supervisor
Welcome Medical Supplies Inc
02.2010 - 11.2012
- Monitoring & personal handling to ensure accurate and timely submission of medical billing, coding and collecting of all types of insurance claims.
- Interview candidates for employment, test new employees and potential employees on medical billing, coding, front office & DME knowledge.
- Training & supervision of front office duties; insure proper handling of all customer service related issues, refunding and collecting payments, scheduling and rescheduling any home visits for DME supplies.
- BrightTree, Spacewar, Office Ally, Microsoft Office
Education
Bachelors - Health Care Admin/Management
Colorado Technical University
12.2014
Skills
Allscripts
EMR Systems
Hospital Experience
ICD-9
Managed Care
Medical Coding
Utilization Management
CPT Coding
Analysis Skills
ICD-10
Epic
Medical Billing
Insurance Verification
Negotiation
Patient Care
Office Administration
HIPAA
Medical Terminology
Case Management
Triage
Medical Scheduling
Phone Etiquette
Student counseling
Financial aid administration
Verbal communication
Microsoft office
Financial counseling
Loan processing
Documentation review
Loan and grant knowledge
Higher education
Financial aid package guidance
Federal student aid policies
FAFSA requirements
FAFSA guidelines
Teamwork and collaboration
Problem-solving
Attention to detail
Multitasking
Problem-solving abilities
Active listening
Decision-making
Relationship building
Public relations
Task prioritization
Self motivation
Conflict resolution
Analytical thinking
Goal setting
Educational leadership
Staff supervision
Assessments
- Work style: Reliability — Highly Proficient
- August 2021
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Highly Proficient
- Scheduling — Highly Proficient
- June 2018
- Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
- Filing & organization — Highly Proficient
- Measures a candidate's ability to arrange and manage files or records using a set of rules.
- Call center customer service — Highly Proficient
- July 2021
- Tests a candidate's ability to demonstrate customer service skills in a call center setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Director of Financial Aid
Neosho Beauty and Barber College
10.2025 - Current
Debt Collections Specialist
AFNI
10.2018 - Current
Advanced Medical Support Assistant
The Long Beach VA Healthcare System
11.2015 - 04.2018
Collections Specialist
Healthcare Scouts/Conifer Health Solutions
06.2015 - 10.2015
Patient Registration Rep II
Mission Regional Hospital
10.2014 - 03.2015
Utilization Management Lead
Mission Regional Hospital - Mission Viejo, CA
08.2013 - 10.2014
Medical Records Lead
Mission Medical Group
03.2012 - 08.2013
Medical Office Supervisor
Welcome Medical Supplies Inc
02.2010 - 11.2012
Bachelors - Health Care Admin/Management
Colorado Technical University