Cherish Wilson

Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

• Interact with 100 customers daily over window, by phone, email, or in-person to provide information.
• Reduce errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improve customer satisfaction by promptly answering inquiries and providing accurate information.
• Manage incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Support administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Train new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Process mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
• Drive customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Keep office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Process incoming and outgoing mail and packages according to established procedures.
• Create and maintain detailed records of all office activities.

• Employed GPS and other navigational tools to find shortest routes to locations.
• Maintained safety standards while driving, resulting in zero accidents during tenure.
• Planned and cased mail in sequence of delivery for designated route.
• Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
• Delivered packages and mail to business and people in local area.
• Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
• Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Adhered to strict postal regulations while handling sensitive materials, maintaining confidentiality and trustworthiness at all times.
• Assisted customers with inquiries and resolved issues promptly, fostering positive relationships within the community.
• Balanced workload effectively during periods of staff shortages or increased demand due to seasonal fluctuations in mail volume.