Summary
Overview
Work History
Education
Skills
Timeline
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Carissa Donald

Carissa Donald

Claremore,OK

Summary

Detail-oriented Accounting Student with1 years left until graduation. SKILLS People-oriented Goal-oriented Friendly demeanor Strong work ethic Accounting Student Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Part-Time Clerk

Quiktrip
Tulsa, OK
11.2021 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales by 25%
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.

Payroll Generalist

Quiktrip
Tulsa, OK
12.2022 - 07.2023
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Maintained strict confidentiality of all payroll information and records.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Managed payroll data entry and processing for 30000 employees to comply with predetermined company guidelines.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Completed payroll accurately and timely to meet employee expectations.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Processed timecards and payroll data for team of employees.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Tracked employee vacation, sick and personal time.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Processed manual checks for employees in accordance with company policies.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Managed payroll data entry and processing for 30000 employees to comply with predetermined company guidelines.
  • Reviewed time records for 30000 employees to verify accuracy of information.
  • Assisted management in developing and tracking payroll budgets.
  • Developed and implemented new payroll policies and procedures according to changing laws and regulations.
  • Generated reports to track employee time and attendance.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Maintained confidentiality of employee records and payroll information.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.

Associate

JCPENNYS
09.2016 - 02.2018
  • Organized racks and shelves to maintain the visual appeal of the store
  • Developed positive customer relationships through friendly greetings and excellent service
  • Stocked shelves and supplies and organized displays
  • Helped customers with questions, problems and complaints in person and via telephone
  • Greeted customers and ascertained customers\' needs
  • Demonstrated use and care of merchandise
  • Answered questions regarding the store and its merchandise
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.

Associate

Macys
06.2015 - 10.2016
  • Built a motivated warehouse team of [Number] well-trained staff
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
  • Demonstrated use and care of merchandise
  • Stocked shelves and supplies and organized displays
  • Trained and served as a peer coach for new sales associates.

Fast LearnerDetail OrientedHighly Dependable, Boatswains Mate | United States Navy
04.2010 - 04.2015
  • Created periodic reports comparing budgeted costs to actual costs
  • Suggested budgetary changes to increase company profits
  • Counted cash drawers and made bank deposits
  • Reordered inventory when it dropped below predetermined levels
  • Hired, trained and evaluated personnel in sales and marketing
  • Prepared and administered preventative maintenance work orders
  • Performed routine preventive maintenance to ensure that building systems operated efficiently
  • Mixed water and detergents in containers to prepare chemical cleaning solutions
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors
  • Polished glass surfaces and windows
  • Washed, cleaned and disinfected water coolers
  • Cleaned and buffed tile floors using industrial cleaning equipment
  • Polished all metal hardware fixtures
  • Disinfected and mopped bathrooms to keep them sanitary and clean
  • Maintained appropriate filing of personal and professional documentation
  • Screened personal and business calls and directed them to the appropriate party
  • Responded to fire, crash and rescue calls
  • Responded to emergency fire alarms quickly and effectively
  • Painted surfaces using brushes, spray guns and paint rollers
  • Applied putty, wood filler, speckling and caulks to prep uneven surfaces
  • Applied primer, paints, varnishes and lacquers to walls and surfaces
  • Painted indoor areas such as hallways, bathrooms and lobbies
  • Maintained thorough and accurate records of all disposed paint, paint tools and cleaning rags
  • Cleaned and properly stored all paint equipment and supplies at end of each work day
  • Taped around windows and fixtures prior to painting walls.

Education

Bachelor of Science - Accounting

Strayer University
Norfolk, VA
08-2025

Skills

  • Microsoft Office
  • Loss Prevention Goals Monitoring
  • Email Correspondence
  • Employee Timesheet Processing
  • Stocking and Replenishing
  • Verbal and Writing Communication
  • Mail Processing
  • Data Entry and 10-Key
  • Customer Satisfaction
  • Office Supplies and Inventory
  • Sales Expertise
  • Spreadsheet Development
  • Telephone Etiquette
  • Update Records
  • Monetary Transactions
  • Basic Bookkeeping
  • Peer Relationships
  • Organizational Management
  • Office Machine Operation
  • Cash Management
  • Administrative Support
  • Cash Handling
  • Administrative tasks
  • Point of sale operation
  • Scanning and copying
  • Basic accounting
  • Relationship Building

Timeline

Payroll Generalist

Quiktrip
12.2022 - 07.2023

Part-Time Clerk

Quiktrip
11.2021 - Current

Associate

JCPENNYS
09.2016 - 02.2018

Associate

Macys
06.2015 - 10.2016

Fast LearnerDetail OrientedHighly Dependable, Boatswains Mate | United States Navy
04.2010 - 04.2015

Bachelor of Science - Accounting

Strayer University

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Carissa Donald