CHERITA MCCANTS
Birmingham,AL
Summary
Passionate about making a positive impact in the community, organized and led various community outreach events as part of Subaru's Love Promise initiatives. Events include Loves to Care, Loves Learning, Loves Pets, Loves to Help, Loves the Earth, and Share the Love. Built strong partnerships with local schools, shelters, and nonprofits to support education, healthcare, environmental sustainability, and animal welfare efforts.
Overview
15
15
years of professional experience
Work History
Sales Consultant, Delivery Specialist, Love Promise Coordinator
JIM Subaru/Hallmark Subaru
03.2019 - Current
- Preparing and inspecting the new Subaru vehicle prior to delivery to ensure the vehicle is ready to deliver to the customer.
- Setting a realistic expectation with the customer of the length of the delivery process and offering the availability of a Love-Encore delivery.
- Help consumers in personalizing their Subaru vehicle technology settings.
- Perform a detailed delivery to the consumer including a through explanation of the proper operation of the Subaru vehicle features and all documentation and resources available to them.
- Greet customer and find vehicle and options through conversations with open-ended questions.
- Walk customer step-by-step through sales process.
- Ensure customer satisfaction by following up through communication with email, text, and phone calls.
Owner Loyalty Manager, Receptionist
Benton Nissan of Hoover
06.2018 - 03.2019
- Observe processes to find problem areas.
- Oversee NNA Program Initiatives.
- Manage your Dealer’s participation and incentive earnings.
- Monitor and respond to customers’ social reviews of the dealership to build and/or keep a positive social reputation in the community.
- Receive everyday business calls and transfer them to the correct department.
- Operated multi-line switched board.
- Organized purchasing department inventory packets for incoming new/used inventory.
Server/Hostess/Bartender
Renaissance Ross Bridge
01.2010 - 06.2018
- Ensure an excellent dining experience for guest.
- Answer questions and make recommendations to guest on menu items and beverages.
- Collaborate with other restaurant servers and kitchen/bar staff.
- Deal with complaints or problems with a positive attitude.
- Greeted guests and patrons personally as they enter the establishment.
- Received and recorded dining reservations on the telephone.
- Offered proper seats using truly personable demeanor.
Education
Associate - Respiratory Therapy
Virginia College
03.2010
Skills
- Teamwork
- Communication
- Willingness to learn
- Customer service
- Product and service knowledge
- Customer relations
- Customer retention abilities
- On-site product demonstrations
- Event participation
Accomplishments
Subaru Love Promise Coordinator
Organized and led community outreach events under Subaru Love Promise initiatives, including Loves to Care, Loves Learning, Loves Pets, Loves to Help, Loves the Earth, and Share the Love. Built partnerships with local schools, shelters, and nonprofits to support education, healthcare, environmental sustainability, and animal welfare.
Timeline
Sales Consultant, Delivery Specialist, Love Promise Coordinator
JIM Subaru/Hallmark Subaru
03.2019 - Current
Owner Loyalty Manager, Receptionist
Benton Nissan of Hoover
06.2018 - 03.2019
Server/Hostess/Bartender
Renaissance Ross Bridge
01.2010 - 06.2018
Associate - Respiratory Therapy
Virginia College