Cheriti Lach
7-Eleven Franchisee
VIRGINIABEACH,VA
11
years of professional experience
Enthusiastic professional with a strong focus on customer service and team development. Experienced in training and supervising staff while maintaining high operational standards. Committed to fostering a positive environment that enhances customer satisfaction and drives business growth.
Work History
Store Manager
11 Years 4 Months- Manage daily operations of the store to ensure a smooth operation for both customers and employees.
- Oversee all cash handling and prepare daily cash deposits
- Talk to Merchandising Representatives daily to bring in the newest top selling items and maintain a versatile selection of products.
- Hiring and training an efficient and customer obsessed staff.
- Working closely with corporate Area Leaders and Franchisee to maintain a safe, clean and welcoming business by following brand standards.
Dog Handler
1 Year- Provided a safe and fun environment for dogs to play.
- Closely monitoring multiple groups of dogs of all sizes, knowing their body language and preventing aggravated behaviors.
- Required to administer medications (Mostly pills, eye drops) and handle feedings, bathing and light grooming.
- Doing light reception duties including checking in\out clients, booking daycare and boarding times when needed,
- Working together with other staff members to accomplish daily and weekly deep cleans to ensure a well kept , clean, facility for clients and their pets.
Store Supervisor
8 Months- Supervised daily operations by directing customer service , taking orders and working on the production line.
- Followed specific order details from customers to make them fresh and beautiful edible fruit bouquets.
- Managed all inventory including ordering the daily and weekly fruit/materials needed for making fresh fruit arrangements.
- Making delivery routes for drivers during high volume holidays and ensuring all orders are correct before being delivered.
- First point of contact for any discrepancies when it came to missing items and orders and resolving/rectifying any customer needs.
Education
No Degree - Business Managment
High School Diploma
- Graduated with Honors
- involved all four years with the schools NJROTC program, which took a lot of my extra time due to competitions, volunteering for multiple events like special olympics and flag placements on graves for VFW, and overall keeping up with studies.
Skills
Customer service
Training and mentoring
Problem-solving
Inventory management
Store operations
Multitasking
Friendly and positive
Timeline
Dog Handler
Furst Choice Doggy Daycare
08.2018 - 08.2019Read More
Store Supervisor
Edible Arrangements
08.2018 - 04.2019Read More
Store Manager
7-Eleven Franchisee
06.2015 - CurrentRead More
Tidewater Community College
No Degree from Business Managment
Read More
First Colonial High School
High School Diploma
Read More