Cherlyn Chevalier
Summary
Seasoned Sales and Customer Service professional with expertise in communication and negotiation. Driven to provide superior quality customer service. Experienced in leveraging extensive knowledge of products into creative solutions for customers. Resulting in customer loyalty, retention and increased revenue.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sales Consultant
Empire Merchants
04.1994 - 04.2023
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Launched key global brands that are now category leaders
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Education
Bachelor of Science - Accounting
Hunter College of The City University of New York
New York, NYSkills
- Wine & Spirits Industry Expertise
- Customer Relationship Management
- Client Account Development
- Interpersonal Communication Skills
- Brand Management
- Sales Proposal Creation
- Product Promotions
- Computer Proficiency and Microsoft Office
Certification
- WSET Level 2 Award in Wine & Spirits, Pass With Distinction, Wine & Spirits Education Trust - November 2017
Timeline
Sales Consultant
Empire Merchants
04.1994 - 04.2023
Bachelor of Science - Accounting
Hunter College of The City University of New York
- WSET Level 2 Award in Wine & Spirits, Pass With Distinction, Wine & Spirits Education Trust - November 2017
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