CHERNISE WHITE
Jacksonville,FL
Summary
Dedicated in this industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting any problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Team building Department organization Policy enforcement Schedule management Staff training Multitasking Google Drive Written communication Public speaking Recordkeeping Cultural awareness Project management Team development Staff discipline Industrial hygiene Waste reduction Social perceptiveness Room cleaning Laundry service Supply restocking Microsoft Word Analytical thinking Task assignment Team performance management Productive Assistant Director with 10 years of experience handling and overseeing various business operations. Well-versed in formulating business goals and initiating policies, guiding and training staff and monitoring administrative functions. Organized and analytical problem-solver commended for building and maintaining excellent customer relationships.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Team Leader
HCA Healthcare: Memorial Hospital
Jacksonville, FL
01.2023 - Current
- Ensured compliance with all safety regulations in the workplace.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Maintained a positive work environment that promoted collaboration between team members.
- Developed strategies for problem solving and conflict resolution among team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Collaborated with other departments to ensure alignment of goals across teams.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Established clear expectations for employees, providing guidance when needed.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Completed daily quality assurance duties to provide feedback for improvements.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Assistant Director
HHS ENVIRONMENTAL SERVICES
Orange Park, USA
07.2022 - Current
- Managed schedules by completing work accurately and on time
- Monitored team compliance with safety and health guidelines
- Coached and guided direct reports on day-to-day operations and company policies and procedures
- Handled incoming and outgoing mail, email and faxes
- Cultivated and maintained relationships to promote positive work culture
- Directed special projects and daily operations
- Supported work-life balance to improve staff morale
- Drafted mission and vision statements to outline objectives and motivate employees
- Operated incinerators and trash compactors to dispose of garbage
- Developed training programs to build employee performance, improve employee engagement and increase employee retention
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Supervised employees and developed training programs to ensure maximum performance
Supervisor
BEAUFORT MEMORIAL HOSPITAL
Beaufort, USA
10.2020 - 07.2022
- Assisted with major organizational improvements by offering front-line expertise in operations
- Oversaw employee training and all staff management tasks
- Helped team meet targets by keeping stock levels optimized and coordinating necessary resources to support employees' needs
- Improved team performance by offering direction and hands-on support
- Kept all paperwork current and compliant with internal standards and legal requirements
- Provided ongoing training to address staff needs
- Established and enforced clear goals to keep employees working collaboratively
- Resolved customer complaints and adjusted policies to meet changing needs
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Coordinated employee schedules according to shift changes and availability
- Hired team members and trained in collaborative team environment
- Maintained safe work and collaboration spaces for night employees
- Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management
Team Lead
BEAUFORT MEMORIAL HOSPITAL
Beaufort, USA
06.2020 - 10.2020
- Elevated team performance with expert training and mentoring of new associates
- Improved operational efficiency by working with senior management to implement and enhance policies and procedures
Skills
- Strategic Planning
- Business Development
- Training and development
- Project Management
- Database coordination
- Schedule management
- Key relationship development
- Contract development and management
- Capital improvement planning
- Multitasking
- Critical thinking
- Data management
- Issue and conflict resolution
- Customer service
- Employee training
- Data analysis
- Project management
- Regulatory compliance
- Effective communication
- Overseeing daily activities
- Team leadership
- Business strategy development
- Safety management
- Problem solving
Timeline
Team Leader
HCA Healthcare: Memorial Hospital
01.2023 - Current
Assistant Director
HHS ENVIRONMENTAL SERVICES
07.2022 - Current
Supervisor
BEAUFORT MEMORIAL HOSPITAL
10.2020 - 07.2022
Team Lead
BEAUFORT MEMORIAL HOSPITAL
06.2020 - 10.2020