John Ricks
Santa Monica,CA
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Team Leader
Chick-fil-A
09.2014 - 11.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Councilor
Jobe Transitional Living Program
01.2015 - Current
- Improved community engagement by developing and implementing outreach programs.
- Enhanced public awareness of available resources through regular communication and social media updates.
- Collaborated with other council members to develop strategic plans for community growth.
- Addressed constituent concerns, providing timely assistance and effectively resolving issues.
Trainer
Chick-fil-A
11.2017 - 07.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Window Cleaner
HSG Window Cleaning
06.2021 - 03.2022
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
- Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
- Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
Director of Operations
Chick-fil-A
01.2023 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Education
General Studies
Cerritos College
Norwalk, CAWelding
Los Angeles Pierce College
Woodland Hills, CASkills
- Operations Oversight
- Strategic Planning and Execution
- Process Improvement
- Strategic Planning
- Leadership Training
- Schedule Oversight
- Performance Analysis
- Quality Assurance
- Business Management
- Cost Control
- Conflict Resolution
- Customer Service
Timeline
Director of Operations
Chick-fil-A
01.2023 - Current
Window Cleaner
HSG Window Cleaning
06.2021 - 03.2022
Trainer
Chick-fil-A
11.2017 - 07.2021
Councilor
Jobe Transitional Living Program
01.2015 - Current
Team Leader
Chick-fil-A
09.2014 - 11.2017
General Studies
Cerritos College
Welding
Los Angeles Pierce College
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