Cherokee Mayse
Ponca City
Summary
Seasoned Convenience Store Supervisor with background in retail management and customer service. Demonstrated strengths include staff training, inventory management, and conflict resolution. Past roles showcase successful implementation of sales strategies and efficiency improvements. Adept at fostering positive work environment to ensure team performance and customer satisfaction.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
9
9
years of professional experience
2009
2009
years of post-secondary education
Work History
Convenience Store Supervisor
Osage Casino
Ponca City
11.2020 - Current
- Supervised daily store operations to ensure smooth functioning.
- Managed inventory levels and restocked shelves as needed.
- Trained new staff on customer service and operational procedures.
- Resolved customer complaints and enhanced overall satisfaction.
- Scheduled employee shifts to maintain adequate staffing levels.
- Maintained cleanliness and organization of store environment.
- Implemented safety protocols to ensure compliance with regulations.
- Reviewed invoices for accuracy before submitting them for payment processing
- Monitored stock levels, ordering new items when necessary to maintain an adequate inventory.
- Processed payments using various methods such as credit cards or cash transactions.
- Instructed trainees on how to properly use POS systems as well as handle cash transactions accurately.
Cashier Team Lead
Jiffy trip
Ponca City
05.2020 - 11.2020
- Supervised cashier team to ensure efficient operations and customer service.
- Trained new cashiers on procedures and customer interaction techniques.
- Managed cash register transactions with accuracy and attention to detail.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Maintained a clean and organized checkout area for a pleasant shopping experience.
- Performed daily opening and closing procedures for the register area.
- Answered customer questions and provided store information.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
Manager
Burger King
Ponca City
10.2019 - 05.2020
- Led team meetings to align project goals and strategies.
- Developed training programs for new staff members to enhance skills.
- Implemented process improvements to increase operational efficiency.
- Oversaw compliance with company policies and industry regulations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed cash register transactions accurately while following proper cash handling procedures.
- Performed cash handling tasks including counting back change, balancing registers, and restocking currency drawers.
- Trained new staff on proper cleaning techniques and equipment usage effectively.
EVS Attendant
Osage casinos.
Ponca City
02.2016 - 10.2019
- Maintained cleanliness and hygiene standards throughout casino facilities.
- Assisted guests with inquiries and provided outstanding customer service.
- Operated cleaning equipment to ensure thorough facility sanitation.
- Stocked supplies and organized storage areas for efficient access.
- Reported maintenance issues to ensure timely repairs and upkeep.
- Conducted regular inspections to identify areas needing attention or cleaning.
- Emptied trash receptacles and replaced liners as needed.
- Checked for any damages or repairs needed in assigned areas.
- Provided assistance to visitors by providing directions or answering questions about the facility.
- Replenished amenities such as soap, shampoo and lotion as required.
- Responded promptly to requests from patients for additional items or services.
- Resolved guest complaints with professionalism and attention to detail.
Education
Ponca City High School
Ponca City, OKSkills
- Inventory management
- POS operation
- Cash handling
- Safety compliance
- Staff training
- Customer service
- Conflict resolution
- Attention to detail
- Time management
- Scheduling coordination
- Stock rotation
- Paperwork reconciliation
- Drawer preparation
- Sales promotion
- Sales monitoring
- Organize inventory
- Goal setting
- Product knowledge
- Adaptable to changing demands
Timeline
Convenience Store Supervisor
Osage Casino
11.2020 - Current
Cashier Team Lead
Jiffy trip
05.2020 - 11.2020
Manager
Burger King
10.2019 - 05.2020
EVS Attendant
Osage casinos.
02.2016 - 10.2019
Ponca City High School