Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
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Cheron Lemon

Elgin,Il

Summary

As an experienced customer service leader assisting customers with products and services, I am looking for a leadership position to further develop my expertise in data and customer satisfaction and enhance managerial abilities.

Overview

18
18
years of professional experience

Work History

Fulfillment Supervisor

Comcast Corp
10.2019 - Current
  • Coaching and mentoring, Communication goals and targets, Setting objectives, Leading team meetings, Leading person development plans, Managing up (covering manager while out), Reporting metrics and goals, Problem solving, Monitors (monthly)

Quota Analyst

Comcast Corp
01.2016 - 10.2019
  • Assure all profiles and contact information is updated for technicians on consistent basis partnering with Tech Ops/Central Division to assure all techs needs are being met to successfully complete work shift, Coordinate scheduling with contractors, Forecast appointment schedules to meet customer demand and ensure technician productivity.

Field Traffic Controller

Comcast Corp
01.2006 - 01.2016
  • Assisted customers with setting up new cable, internet and phone accounts, Answered technical support issues from Techs daily, Maintained good work ethic for the betterment of my teammates as well as myself, Handled traffic control while sending installers to their appointments

Education

Bachelor of Arts - Business

University of Arizona
Global Campus
03.2024

Skills

  • Dispatching
  • Leadership skills
  • Scheduling
  • Technical support
  • WFX Express
  • Erone
  • Data analysis
  • CSG
  • 3270
  • TTO Tool
  • Microsoft Office

Professional Development

  • Professional Development Program Graduate- attended various online courses and classes to develop leadership skills.
  • Rising Star Mentorship Program-Currently Enrolled
  • Leadership Development Classes
  • Introduction to Leadership
  • Presentation Skills
  • Time Management
  • Employee Network Group
  • WICT /BEN-Current Member-attend various events as a volunteer

Timeline

Fulfillment Supervisor

Comcast Corp
10.2019 - Current

Quota Analyst

Comcast Corp
01.2016 - 10.2019

Field Traffic Controller

Comcast Corp
01.2006 - 01.2016

Bachelor of Arts - Business

University of Arizona

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Cheron Lemon