Diana Talamantes
Fort Worth
Summary
Professional coordinator with strong focus on team collaboration and achieving results. Prepared to manage and streamline operations, ensuring tasks are completed efficiently. Skilled in project management, communication, and problem-solving. Reliable and adaptable to changing needs, consistently driving successful outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Coordinator Fulfillment
Saddle Creek Logistics
04.2022 - Current
- Lead a team of customer service representatives in effectively routing and executing Ariat appointed customers In a timely manner.
- Assisted customers on all issues and acts as a liaison between the customer and saddle creek personnel, by answering questions, offering solutions, and researching issues in timely manner.
- Provide accurate input and verification of merchandise receipts.
- Generated and retained all required reporting for the customer of Saddle creek.
- Communicated with all customers verbally and in writing in a professional approach.
- Collaborated with operations managers,supervisors and associates.
Production Planning Coordinator
Saddle Creek Logistics
04.2022 - 04.2023
- Maintained a clean professional and safe working environment by meeting and exceeding SCLS corporate safety goals.
- Gave directions to production controllers to complete daily tasks.
- Made sure to communicate clear and effectively in all situations with great interpersonal skills.
- Analyzed and Problem-solved on a daily basis.
- Highly proficiency with WMS (Korber and High jump) and drive efficiencies through systemic improvements.
- Verified accuracy of orders on WMS.
- Ensured exceptional customer service by meeting and exceeding all key performance indicators.
- Solicited feedback and Modified actions accordingly to ensure the customers needs are met.
- Promoted and taught to facilitate SCLS culture of continuous improvement.
- Effectively communicated SCLS goals , expectation, areas for improvement and successes to associates.
Customer Service Coordinator
Saddle Creek Logistics
10.2020 - 04.2022
- Responsible for client's billing
- UAT Testing for Billing Management System
- Assist accounts for new clients
- Train new associates
- Team lead backup when needed
- Process orders at a steady pace
- Respond to clients requests
- Updating the client with daily production
- Daily productivity for associates and work flow
- Reports for the management team
Customer Service Representative
Stericycle Inc
04.2019 - 05.2020
- Delivered high level of service and support to each Customer, paving way for future business opportunities
- Worked with managers to develop service improvement initiatives
- Documented conversations with customers to track requests, problems and solutions
- Dispatched information to Funeral Director
- Register customers to attend seminars
- Addressed callers inquiries in a timely and accurate fashion
- Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management
- Maintain up - to date knowledge of policies and procedures
- Demonstrated mastery of customers services all script within specified time frames
- Aided in removal services for deceased/ arranged transfer to funeral home
- Show empathy to callers during difficult times
- Follow HIPAA procedures
Education
High School Diploma -
Watson High School
Fort Worth, TXSkills
- Bilingual (English, Spanish)
- Problem-solving abilities
- Call center experience
- Scheduled appointments
- Outlook
- Excel
- High-energy attitude
- Office equipment proficiency
- Dispatching
- HIPAA Compliance
- Team work oriented
- Active listening
- Quality control
- WMS
- BMS
- RF scanner
- MicroStrategy
- Smart Sheets
- Warehouse experience
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Team collaboration
- Verbal and written communication
- Decision-making
- Relationship building
- Data entry
- Task prioritization
- Work Planning and Prioritization
- Conflict resolution
- Operations management
- Staff management
- Administrative leadership
- Workflow management
- Project management
- Presenting ideas and plans
- Vendor coordination
- Schedule coordination
- Logistics coordination
- Meeting coordination
- Team leadership
- Handling complaints
Certification
- 5's lean six sigma certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Coordinator Fulfillment
Saddle Creek Logistics
04.2022 - Current
Production Planning Coordinator
Saddle Creek Logistics
04.2022 - 04.2023
Customer Service Coordinator
Saddle Creek Logistics
10.2020 - 04.2022
Customer Service Representative
Stericycle Inc
04.2019 - 05.2020
High School Diploma -
Watson High School
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