CHERON MCLEAN
Brooklyn,NY
Summary
Experienced FedEx operations professional with more than 10 years of experience in transportation, quality assurance, customer service, operational investigations, loss prevention, safety, compliance, and administrative support. Proven ability to investigate missing and disputed shipments, identify discrepancies and root causes, review documentation, monitor operational metrics, and support appropriate resolutions. Experienced in maintaining accurate records, addressing shipment concerns, protecting company assets, and escalating issues requiring management attention. Strong interpersonal, written, and verbal communication skills with the ability to work independently, exercise sound judgment, and manage sensitive and time-critical situations.
Overview
22
22
years of professional experience
Work History
OPERATIONS COORDINATOR
FEDEX
01.2020 - Current
- Investigated customer service and operational incidents involving disputed deliveries, missing packages, and early and late pickups to resolve shipment-related concerns.
- Support efforts to identify and mitigate operational issues affecting service, safety, cost, quality, and company assets.
- Investigate customer service and operational incidents involving disputed deliveries, missing packages, early and late pickups, and other shipment-related concerns.
- Monitored daily station metrics for service, safety, cost, and quality to identify performance gaps and mitigate operational risks.
- Investigate potential performance issues and communicate findings with Business Contacts and Authorized Officers (BC/AOs).
- Verify the accuracy of operational information reported in company systems.
- Review reports for inaccuracies, investigate discrepancies, and work with appropriate personnel to ensure corrections are completed.
- Kept files updated to ensure compliance with administrative requirements. containing insurance, maintenance, and other documentation related to company and vendor equipment.
- Maintain files containing insurance, maintenance, and other documentation related to company and vendor equipment.
- Analyzed operational challenges to improve service, safety, and cost-efficiency.
- Exercise independent judgment when researching and resolving complex operational issues.
QUALITY ASSURANCE ADMINISTRATIVE
FEDEX
01.2017 - 01.2020
- Prioritized a high-volume workload to maximize the number of packages investigated, resolved, and released for same-day delivery.
- Investigated missing packages, disputed deliveries, scanning failures, address discrepancies, and shipment-related issues to determine root causes and support resolution.
- Researched shipment discrepancies and compiled actionable insights for management review and follow-up.
- Inspected packages to ensure they were in acceptable condition and properly prepared for delivery.
- Performed address research and corrections through multiple sources to help prevent delivery delays, losses, and damages.
- Researched shipment discrepancies and compiled information for management review and follow-up.
- Documented customer service cases, investigations, and resolutions accurately to support quality assurance processes.
- Managed high volume of inbound customer calls, gathering critical information to effectively resolve customer concerns.
- Addressed difficult and sensitive customer situations with professionalism, patience, and sound judgment.
- Followed established policies and procedures while maintaining accuracy and attention to detail.
PACKAGE HANDLER
FEDEX
Brooklyn, NY
01.2016 - 01.2017
- Safely handled packages weighing up to 100 pounds while following established safety procedures.
- Monitored package flow and resolved chute jams and other operational issues to ensure smooth operations.
- Maintained awareness of package flow and promptly addressed chute jams and other operational issues.
- Organized work environment and adhered to company policies for package handling and workplace safety to support operational efficiency.
- Exhibited reliability and attention to detail while remaining alert and focused in a fast-paced industrial environment.
PACKAGE HANDLER
UNITED PARCEL SERVICE (UPS)
Brooklyn, NY
01.2011 - 01.2014
- Scanned, loaded, unloaded, and sorted packages to ensure timely processing in fast-paced transportation and warehouse environment.
- Handled and organized shipments to maintain accuracy and security during product movement.
- Safely handled fragile, dangerous, and hazardous products in accordance with established procedures.
- Moved products and materials manually and with basic material-handling equipment to support efficient operations.
- Maintained a clean and organized warehouse environment consistent with safety requirements.
- Followed established operational and safety procedures while working in a time-sensitive environment.
COMMERCIAL CLEANER
ROYAL CLEANING SERVICE INC.
Manhattan, NY
01.2008 - 01.2011
- Ensured clean, safe, and orderly conditions across commercial facilities, contributing to a positive environment for staff and visitors.
- Conducted inspections of assigned areas, proactively addressing issues impacting health and safety, and ensuring smooth operations.
- Safely operated cleaning equipment and followed established workplace procedures.
- Removed waste and debris while maintaining designated areas in a safe and orderly condition.
- Executed assigned responsibilities independently, consistently meeting established standards and contributing to overall facility maintenance.
PRIVATE CHILDCARE WORKER / HOUSEKEEPER
Ashley Marron
Brooklyn, NY
01.2005 - 01.2007
- Ensured safety and well-being of two young children through attentive supervision and care.
- Supervised daily activities, fostering a safe, structured, and organized environment for optimal development.
- Communicated effectively with family members and maintained a high level of responsibility and trust.
- Effectively communicated with family members, establishing trust and ensuring alignment on children's needs and activities.
- Managed household responsibilities independently while maintaining organization and attention to detail.
Education
Associate of Applied Science - Liberal Arts
KINGSBOROUGH COMMUNITY COLLEGE
BrooklynSkills
- Transportation & Supply Chain Operations
- Operational Risk Management
- Incident & Shipment Investigations
- Root Cause Analysis
- Risk Identification & Mitigation
- Safety & Compliance
- Operational Metrics & Reporting
- Document control
- Discrepancy Investigation
- Customer & Business Partner Relations
- Problem Solving & Decision Making
- Policy & Procedure Compliance
- Microsoft Office & Computer Applications
- Written & Verbal Communication
- Attention to Detail
- Independent Judgment
Timeline
OPERATIONS COORDINATOR
FEDEX
01.2020 - Current
QUALITY ASSURANCE ADMINISTRATIVE
FEDEX
01.2017 - 01.2020
PACKAGE HANDLER
FEDEX
01.2016 - 01.2017
PACKAGE HANDLER
UNITED PARCEL SERVICE (UPS)
01.2011 - 01.2014
COMMERCIAL CLEANER
ROYAL CLEANING SERVICE INC.
01.2008 - 01.2011
PRIVATE CHILDCARE WORKER / HOUSEKEEPER
Ashley Marron
01.2005 - 01.2007
Associate of Applied Science - Liberal Arts
KINGSBOROUGH COMMUNITY COLLEGE