Cheronah Franken
Orlando
Summary
Detail-oriented administrative professional with experience in court operations, banking, customer service, records management, and team support. Strong background in confidential document processing, financial transactions, compliance, staff training, scheduling, and workflow coordination.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deputy Clerk Senior
Orange County Clerk of the Courts
01.2026 - Current
- Process, review, and maintain court records and related financial transactions while ensuring accuracy, confidentiality, compliance, and timely case processing.
- Provide advanced customer service to customers by responding to complex inquiries and offering guidance on court procedures, filing requirements, and case information.
- Process and docket court orders into case files timely and accurately, ensuring proper case updates, routing, and compliance with court procedures.
- Assist litigants with completing and reviewing paperwork required to file petitions for protective injunctions, ensuring documents meet statutory and procedural requirements.
- Perform and oversee clerical operations, including filing, scanning, date/time stamping, routing documents, and handling sensitive court materials.
- Maintain organized case files within case management systems, monitor case flow, identify discrepancies, and assist with resolving processing issues.
- Train deputy clerks and new employees on procedures, customer service expectations, case processing, and quality control.
- Create and manage the weekly team schedule to ensure proper staffing, front-counter coverage, lunch coverage, and efficient daily operations.
- Serve as a resource to deputy clerks by supporting workflow, reviewing work for accuracy, and promoting consistent office procedures.
Deputy Clerk - Family Division
Orange County Clerk Of Courts
01.2023 - Current
- Processed and maintained court records, legal documents, and associated payments while ensuring accuracy, confidentiality, and compliance with court procedures.
- Provided internal and external customer assistance by responding to inquiries, offering general information, and directing customers to the appropriate resources.
- Performed clerical duties, including filing, posting, faxing, scanning, and date/time stamping documents for proper case processing.
- Maintained the integrity and organization of case files, records, and filing systems while assisting with case flow management.
- Assisted litigants with completing paperwork required to file petitions for protective injunctions.
- Coordinated scheduling and logistics for court hearings, ensuring timely notices, proper case updates, and access to required resources.
- Processed legal documents and maintained accurate case files for court proceedings.
Universal Banker
PNC Bank
01.2022 - 01.2023
- Facilitated daily customer transactions, including deposits, withdrawals, check cashing, transfers, and account payments while ensuring accuracy and compliance with banking regulations.
- Assessed customers' financial needs and goals by providing personalized banking solutions, guidance, and product recommendations.
- Opened and maintained checking and savings accounts, processed credit applications, and educated clients on banking products and services.
- Advised clients on financial products and digital banking tools, supporting customer satisfaction, retention, and account growth.
- Balanced cash drawers, managed deposits, verified checks, and maintained accurate transaction records.
Customer Service Representative Supervisor
CIBC First Caribbean International Bank
01.2019 - 01.2022
- Managed Night Wallet Officer , responsible for securely receiving, logging, verifying, and processing after-hours business deposits while maintaining accuracy, confidentiality, and proper cash-handling procedures.
- Reported unusual or suspicious transactions to the Intelligence Unit/MOT in accordance with anti-money laundering policies, banking regulations, and internal compliance procedures.
- Frontline Bank Teller , assisting customers with deposits, withdrawals, transfers, account inquiries, loan payments, and other daily banking transactions.
- Supported internal and external audit processes by reviewing transaction records, maintaining accurate documentation, correcting discrepancies, and ensuring compliance with banking policies and regulatory requirements.
- Supervised daily operations of customer service team, ensuring adherence to policies and procedures.
- Trained and mentored new representatives on best practices for customer interactions and conflict resolution.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL10-2023
Bachelor of Science - Human Resource Management
Valencia College
Orlando, FL05-2026
Skills
- Strong analytical and problem-solving skills
- Sales, payment processing, and cash handling experience
- Customer needs assessment and service delivery
- Ability to multitask and prioritize in a high-volume environment
- Proven ability to organize, maintain, and safeguard confidential and sensitive information
- Working knowledge of office software and case management systems
- Effective conflict resolution and de-escalation skills
- High level of accountability, accuracy, and attention to detail
- Assertive, professional judgment in decision-making
- Strong verbal and written communication skills
- Effective coordination and workflow management skills
- Commitment to professionalism and ethical standards
- Strategic thinking to support efficient court operations
- Experience training staff on policies, procedures, and best practices
- Team Leadership & Operations Management
Certification
Deputy Clerk Senior Certification
LANGUAGES
English: Speak – fluent; Read – fluent; Write – fluent
Papiamento: Speak – fluent; Read – fluent; Write – fluent
Timeline
Deputy Clerk Senior
Orange County Clerk of the Courts
01.2026 - Current
Deputy Clerk - Family Division
Orange County Clerk Of Courts
01.2023 - Current
Universal Banker
PNC Bank
01.2022 - 01.2023
Customer Service Representative Supervisor
CIBC First Caribbean International Bank
01.2019 - 01.2022
Associate of Arts - General Studies
Valencia College
Bachelor of Science - Human Resource Management
Valencia College