Proven IT and Security Leader with a distinguished 16-year career encompassing both military and civilian sectors. Demonstrated expertise in driving operational excellence and fostering high-performing teams. Achieved four promotions through exceptional leadership and mentorship, consistently delivering top-tier customer service and security solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Correctional Officer
Florida Department Of Corrections
Raiford, FL
08.2021 - Current
Led a case management team in implementing a collaborative approach to address inmate needs, leveraging communication and available resources.
Evaluated comprehensive inmate data from multiple sources to inform decision-making and intervention strategies.
Managed accuracy and integrity of inmate records within Offender Based Information System (OBIS) and other relevant systems.
Observed and supervised inmates throughout visits, mealtime, recreation, phone calls, and showers.
Completed intake paperwork, fingerprints, and searches.
Information Technology Specialist
U.S. Army
Fort Campbell, KY & Camp Humphrey, South Korea
01.2015 - 06.2021
Led IT infrastructure development and maintenance across multiple echelons (Battalion to Army and National levels).
Oversaw the installation, operation, and maintenance of LAN and computer systems, ensuring optimal network performance and security.
Mentored and developed a team of over 100 Soldiers in IT operations, troubleshooting, and problem-solving.
Provided advanced technical support for classified and unclassified systems, ensuring mission-critical operations.
Trained and assisted over 100 less experienced Soldiers in the installation, operation and troubleshooting of information and computer systems.
Asset Protection/ Loss Prevention Coordinator
Walmart
Tuscaloosa, AL
01.2013 - 01.2021
Implemented and enforced loss prevention programs, significantly reducing shrink and enhancing store security.
Trained and led store teams in loss prevention procedures, fostering a culture of safety and security.
Collaborated with law enforcement agencies to investigate incidents, leading to the apprehension of over 300 shoplifters.
Managed loss prevention initiatives, resulting in a measurable reduction in inventory loss and increased customer safety.
And communicates deficiencies to the Store Manager and Loss Prevention Manager
Assists the Store Manager with training Team Members on these LP Programs
Apprehended over 300 shoplifters in accordance with state and local laws and Company policies
Prevents injuries to customers and associates.
Cross-trained existing employees to maximize team agility and performance.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Certified Correctional Officer at State Of Florida Department Of CorrectionsCertified Correctional Officer at State Of Florida Department Of Corrections
Certified Correctional Officer at Previous Employer - Escambia County CorrectionsCertified Correctional Officer at Previous Employer - Escambia County Corrections