Cherrese Lassiter
Concord,NC
Summary
Results-driven professional with 7 years of experience managing accounts and coordinating medical records and billing processes. Expertise in resolving complex issues and fostering strong professional relationships. Strong multitasking, process improvement, and customer service skills enhance cross-functional collaboration and ensure timely, accurate results.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Provider Solutions Representative
Libra Solutions
Charlotte, NC
02.2019 - Current
- Build and maintain strong relationships with medical providers, attorneys, law firms, clients, and internal stakeholders through a customer-focused approach.
- Build strong working relationships with medical providers, business development teams, and clients, ensuring a customer-focused approach and promoting positive interactions.
- Regularly communicate with clients, medical providers, and internal teams via phone and email to resolve queries, provide updates, and manage expectations.
- Collaborated with department managers and business development teams nationwide to resolve issues and enhance communication, supporting overall operational success.
- Work closely with department managers and business development teams nationwide to ensure smooth communication, resolve issues, and contribute to the overall success of the team.
- Partner with cross-functional teams to identify solutions and improve overall client and provider experiences.
- Manage multiple priorities and responsibilities in a fast-paced environment while maintaining a high level of accuracy and service.
- Pivot effectively between various responsibilities and priorities, ensuring that tasks are completed efficiently while maintaining high-quality service.
- Reconciled accounts, tracked outstanding medical records and billing, and coordinated with clients and internal teams to ensure timely payment requests and accurate posting of received payments.
- Track medical records and billing status to ensure timely follow-up and resolution of outstanding items.
- Establish strong relationships with attorneys, firms, and medical providers to facilitate effective communication.
- Developed and maintained process documentation, procedures, and job aids to streamline workflows, enhancing consistency and efficiency in operations.
Collections Specialist
OneMain Financial Inc.
Fort Mill, South Carolina
10.2018 - 02.2019
- Assisted customers with financial servicing needs through inbound and outbound contact, determining optimal use of company products and services based on individual situations
- Balanced demands of multiple tasks in a goal-oriented environment, working cooperatively and independently to meet personal and team targets
- Maintain and note all appropriate information and documentation on customer and account status
- Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day
- Collaborated in person and virtually with internal teams using technology to ensure effective communication and support
Travel Sales Specialist
AAA Carolinas
Charlotte, NC
04.2014 - 07.2018
- Achieved travel, membership, and credit card sales goals, contributing to overall revenue targets.
- Completed reservations and advised clients on documentation requirements to ensure smooth travel experiences.
- Make necessary travel arrangements, including reservations, payment collection, and document processing.
- Achieved sales goals for travel packages, memberships, and credit cards through effective client engagement.
- Sold cruises, tours, hotel accommodations, air travel, car rentals, travel insurance, AAA credit cards, AAA memberships, and related travel products to meet diverse client needs.
Education
Bachelor of Science - Marketing Management
Johnson & Wales University
Providence, RI 08.2004 - 05.2008
Skills
- Medical Records Coordination
- Billing & Payment Processing
- Financial Reporting
- Data Tracking and Reporting
- Workflow Optimization
- Cross-Functional Collaboration
- Client & Provider Relations
- Client Coordination
- Customer Service Excellence
- Problem Resolution
- Time Management and Organization
- Phone and Email Communication
- Microsoft Office Suite
- Client relations
Personal Information
Availability: Available upon request.
Timeline
Provider Solutions Representative
Libra Solutions
02.2019 - Current
Collections Specialist
OneMain Financial Inc.
10.2018 - 02.2019
Travel Sales Specialist
AAA Carolinas
04.2014 - 07.2018
Bachelor of Science - Marketing Management
Johnson & Wales University
08.2004 - 05.2008