Natividad Moreno
Waukegan,IL
Summary
Dedicated and experienced Medical Assistant with a 20-year track record of providing exceptional medical care in doctors' offices. Skilled in delivering supportive and restorative care under clinical supervision, ensuring efficient and effective patient experiences. Certified Medical Assistant with competency in basic patient work-up for examination and a strong focus on maintaining on-time processes and patient flow. Proficient in computer and data input skills, including electronic medical records. Demonstrated ability to excel both independently and as part of a team, boosting office productivity and coordinating documentation effortlessly. Able to make patients feel comfortable in high-volume environments. Organizational skills allow for independent work and problem-solving, with quick adaptation to new processes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Assistant
Vista Physicians Group
Gurnee, IL
05.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Measured patient pulse oximetry.
Medical Assistant
Dr. Yoginder Kumar
Waukegan, IL
02.2001 - 04.2022
- Reviewed all pre-visit work required for each exam for completion and checked availability of test results in electronic medical record (EMR)
- Prepared specimens for outside lab testing, as ordered by the physicians
- Communicated with patients and families proactively to gather information on patient's condition
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic
- Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases
- Cleaned, prepared, and maintained examinations rooms and treatment areas
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions
- Prepared patients for examinations, procedures, and treatments
- Organized, reviewed, and forwarded incoming test results to the physicians
- Performed tasks, including maintaining files, verifying insurance claims on behalf of patients, and scanning documents
- Answered phone calls and scheduled or followed-up on appointments
- Prepared and maintained all supplies in exam rooms by ordering, distributing, and managing inventory
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Interviewed patients to obtain medical information and document vital signs
- Recognized on multiple occasions for efficiently handling administrative duties, including answering phones, scheduling appointments, maintaining medical records, processing patients, billing, and bookkeeping
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Measured vital signs, including pulse rate, temperature, blood pressure, weight, and height
- Followed established guidelines and procedures
- Finished all tasks and job duties, adhering to deadlines to avoid delays
- Addressed concerns quickly to avoid lasting issues
Cashier
Greenbay Currency Exchange
Waukegan, IL
03.2003 - 08.2003
- Greeted all customers and provided prompt and friendly service
- Adhered to all cash handling policies and procedures
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Processed checks, debit and credit cards, EBTS, WIC checks, refunds, product coupons, and gift certificates
Education
Computer System Institute -
Computer System Institute
Gurnee, IL02.2014
High School Diploma -
Waukegan High School
Waukegan, IL06.2001
Skills
- Bilingual (Spanish)
- Electronic medical records
- Patient relations
- Clinical and administrative support
- Patient assessments and care
- Medical records confidentiality
- Vital signs and examinations
- Prepare treatment rooms
- Billing support
- Office support
- Preauthorization
- Typing and filing
- Appointment scheduling
- Medical terminology
- Needs assessments
- Documentation and recordkeeping
- Inventory management
- Clinical operations
- HIPAA compliance
- Knowledge of basic medical procedures
- Medical front desk management
- Patient care
- Experienced with referral process
- Knowledge of ICD 10 and CPT coding
- Medical charting
- Co-payment collection
- Insurance verifications
- Maintain records
- Answer telephones
- Customer service
- Medical coding
- Route messages
- Interview patients
- Medical billing codes
- Phlebotomy Certificate
- Medical records coordination
- Medical records retrieval
- Medical protocols
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Immunization administration
- Phlebotomy techniques
- Laboratory specimen collection
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Patient care coordination
- Patient flow management
- Fluent in languages
Certification
Certified Medical Assistant
Phlebotomy Certificate
Certified Customer Service
References
- Dr. Yoginder Kumar (847) 529-4795
- Fatima Morales (224) 730-0058
- Dr. Karama Thiab (708) 945-6517
Timeline
Medical Assistant
Vista Physicians Group
05.2022 - Current
Cashier
Greenbay Currency Exchange
03.2003 - 08.2003
Medical Assistant
Dr. Yoginder Kumar
02.2001 - 04.2022
High School Diploma -
Waukegan High School
Computer System Institute -
Computer System Institute