Cherriatora Bond

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided frontline customer support and assistance with product and service transactions through inbound calls and emails.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Documented customer interactions, transactions, and comments in detailed records for future reference.
• Enhanced customer experience by promptly addressing inquiries through various communication channels including inbound calls, chats, and emails.

• Reviewed relevant records to maintain knowledge on case status and provide updates to clients.
• Enhanced firm's document production and legal correspondence by providing exceptional administrative support.
• Confidential information redacted from legal documents on a case-by-case basis.
• Performed research and document analysis to generate findings and develop alternative solutions.
• Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.

• Receives, screens and routes incoming individuals at the medical facility.
• Promoted health and safety measures by providing hand sanitizer and mask/face covering.
• Screens individuals' temperature using various tools which may include temporal infrared thermometers or infrared cameras.
• Adhered to sanitization protocols in maintaining cleanliness of work environment.
• Reports identified safety and maintenance issues.
• Executed supplementary health tests or screenings upon instruction.

• Counted and documented opening and closing cash amounts daily.
• Distributed business cards outside of salon to generate new business.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Determined appropriate hair treatments based on conditions and textures.
• Resolved guest complaints about service or style.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Organized sales area and work station to showcase products and boost sales.

Provided exceptional customer service managing a portfolio of 40-50 cases daily.

Analytically problem solved data issues and located backordered parts for customers.

Responded to inbound calls from RAM vehicle owners regarding service campaigns, cost assistance, reimbursement claims, component coverage inquiries, warranty or extended service contracts and dealer or regional assistance issues.

Investigated case history from relevant databases to resolve problems with products information.

Reviewed client information/knowledge updates regularly to remain current with RAM products.