AKIEBA WILLOCK
Roosevelt
Summary
Accomplished Business Sales & Customer Experience Specialist with over 6 years in telecommunications. Exceeds sales quotas through consultative selling, driving revenue growth, and enhancing customer retention by identifying upsell opportunities in high-volume pipelines. Expertise in SaaS, CRM systems, and contact center solutions.
Overview
12
12
years of professional experience
Work History
Business Sales & Service Representative
Verizon Communications
03.2025 - Current
- Exceed sales quotas by ~10-20% through consultative selling and solution-based approach
- Drove customer retention and identified upsell opportunities for business accounts
- Managed high-volume pipeline, ensuring CRM accuracy and timely follow-ups
Sales Account Manager
Verizon Communications
04.2014 - 12.2022
- Managed portfolio of accounts, driving consistent revenue growth through strategic client relationships
- Identified upsell opportunities, contributing to increased account value and deeper client partnerships
- Enhanced customer retention and satisfaction by proactively engaging clients and addressing their needs
- Presented product solutions tailored to client requirements and goals.
Education
High School Diploma -
Roosevelt High School
Roosevelt, NY06-2005
Network & System Administration -
Finger Lakes Community College
Skills
- B2B Sales
- Consultative Selling
- Solution selling
- Account management
- Customer Retention
- Upselling
- Pipeline Management
- Sales prediction
- Forecasting
- CRM (Salesforce)
- CRM utilization
- Client engagement
- Revenue growth
- SaaS
Timeline
Business Sales & Service Representative
Verizon Communications
03.2025 - Current
Sales Account Manager
Verizon Communications
04.2014 - 12.2022
High School Diploma -
Roosevelt High School
Network & System Administration -
Finger Lakes Community College