CHERRIE ANDERSON
Dallas–Fort Worth,TX
Summary
Dynamic operations leader with a proven track record of driving revenue growth, enhancing customer experiences, and cultivating high-performing teams in fast-paced environments. Expertise in designing and executing operational initiatives, implementing performance metrics, and effectively leading cross-functional teams without direct authority. Recognized for optimizing inventory processes and maintaining exceptional standards in store presentation while fostering a culture of collaboration and adaptability. Proficient in leadership, staff training, and problem-solving, consistently delivering reliable, results-driven performance.
Overview
7
7
years of professional experience
Work History
Floor Manager
Nebraska Furniture Mart
The Colony, TX
06.2021 - Current
- Managed a diverse team of 40–60 associates, promoting teamwork to improve efficiency in daily retail operations.
- Developed and implemented sales strategies alongside customer experience improvements to maintain $11m+ in annual revenue.
- Conducted analysis of existing operations and launched initiatives to strengthen sales visibility and elevate team performance metrics.
- Interpreted performance metrics and guided teams in leveraging real-time dashboards to foster continuous improvement.
- Coordinated efforts between frontline teams and leadership, promoting alignment on strategic goals and improving operational execution.
- Oversaw staffing strategies to optimize customer flow and enhance service efficiency. Managed attendance schedules to boost sales team productivity during peak hours.
- Collaborated with sales personnel to identify and overcome barriers, enhancing the accuracy of pricing details and closing rates.
- Orchestrated training initiatives to enhance sales staff capabilities while modeling best practices in performance.
- Elevated team performance by establishing clear expectations and promoting open communication. Drove a culture of constructive feedback to facilitate professional development and strengthen accountability.
- Oversaw staff performance and collaboratively ensured attainment of division targets.
- Implemented cost-effective solutions that improved team retention and optimized operational efficiency.
Qualified Developmental Disability Professional
Magdala Foundation
St Louis, MO
03.2019 - 01.2021
- Oversaw service program initiatives and coordinated interdisciplinary teams to drive project success.
- Assessed client requirements and developed, implemented, and monitored individualized service plans (ISPs) aligned with distinct diagnoses and objectives.
- Analyzed client goal attainment and executed necessary program adjustments to optimize outcomes.
- Developed and implemented training strategies for direct support professionals, concentrating on critical client programs and effective caregiving practices.
- Achieved enhanced client outcomes through effective coordination with families and healthcare professionals. Advocated for vital care services that addressed client needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Therapeutic Recreation
Northwest Missouri State University
Maryville, MO04-2018
Skills
- Incremental revenue generation
- Improved attachment rates
- Three-time President’s Award nominee
- Performance improvements
- Sales development
- Department management
- Sales training
- Customer service
- Teamwork and collaboration
- Strategic planning
- Business development
- Problem-solving abilities
Accomplishments
• Drove ~$900K in incremental revenue, offsetting a projected 3% decline and accelerating department growth
• Increased add-on attachment rates from ~2% to ~5% through strategic coaching and sales execution
• Reduced customer escalations by leading proactive OneVoice initiatives with 24-hour resolution standards
• Led and developed a team of 40–60 associates, driving measurable performance improvements
• Selected for Customer Loyalty Steering Committee (2026), directly influencing enterprise-level customer experience strategy alongside Chairman Rob Blumkin
• Recognized by Chairman Rob Blumkin for leadership and impact in driving OneVoice customer experience initiatives
• Recognized as Manager of the Quarter (2025) with multiple President’s Award nominations
• Completed WomenLed Leadership Program (2024) and Journey to Leadership Program (2022)
Timeline
Floor Manager
Nebraska Furniture Mart
06.2021 - Current
Qualified Developmental Disability Professional
Magdala Foundation
03.2019 - 01.2021
Bachelor of Science - Therapeutic Recreation
Northwest Missouri State University