CHERRIE JOHNSON

Contractor, National Vital Statistics System, Center for Disease Control and Prevention (CDC)

• Managed team of 10 that assisted with FHIR Data Modernization
• Managed project deliverables, scope, and budget
• Completed weekly, monthly, and quarterly project status reports
• Led daily, weekly, and quarterly meetings with CDC stakeholders
• Led Sprint Planning and Sprint Retrospective meetings in two-week Sprint format
• Created Financial and Budget reports
• Documented business requirements
• Developed and implemented strategic project plans to meet business objectives
• Maintained open communication by presenting regular updates on project status to customers
• Recruited and oversaw personnel to achieve performance and quality targets
• Coordinated with cross-functional teams to resolve project issues and mitigate risks

Contractor, Business and Enterprise Systems, United States Air Force (USAF)

• Managed team of two strategic communicators
• Managed team deliverables to ensure accurate completion and timely delivery
• Delegated tasks to team members
• Created team goals to achieve Air Force milestones
• Organized and conducted daily team meetings
• Performed weekly and monthly performance reviews
• Conducted training to enhance team performance and maximize team growth
• Created weekly, monthly, and quarterly performance reports
• Briefed Air Force leadership regarding team tasks, goals, achievements, and performance

Contractor, Business and Enterprise Systems, United States Air Force (USAF)

• Wrote, edited, and published weekly and quarterly newsletters
• Managed one BES Air Force website
• Managed BES Air Force social media accounts
• Managed logistics and on-site support for Air Force events
• Facilitated meetings between Air Force personnel and industry contractors
• Documented distinguished military and congressional briefings through use of photography and written artifacts
• Recorded detailed meeting minutes from Air Force briefings

• Managed team of 20 customer assistant agents
• Organized and led managerial huddles and meetings
• Reviewed and discussed monthly and yearly performance evaluations with customer assistants
• Developed improvement plans that enhanced technical and verbal skills
• Led disciplinary meetings
• Implemented innovative ideas that decreased repeat customer contact by 5% monthly
• Created weekly and monthly work schedules for Service Leads and Special Projects agents
• Facilitated focus group meetings with AT&T Directors
• Led performance enhancement classes for new and existing customer assistants
• Coached team members in techniques necessary to complete job tasks
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards

• Collaborated with various department representatives to resolve complex technical and order related issues
• Received incoming calls related to network and/or pc failures
• Configured AT&T and third party internet based equipment