Cherrie Ferlaeda Reyes
Mahwah
Summary
Dynamic Senior Travel Sales Consultant with extensive experience at Perillo Tours, recognized for expanding client bases and enhancing customer loyalty through exceptional service. Proven expertise in GDS and itinerary planning, coupled with strong sales skills and a goal-oriented mindset, consistently achieving sales targets while fostering teamwork in high-pressure environments.
Experienced with optimizing travel arrangements for diverse clients. Utilizes strategic sales techniques to enhance client satisfaction. Knowledge of industry trends and effective customer engagement.
Results-driven travel consultant with proven track record in sales, customer relationship management, and itinerary planning. Strong focus on team collaboration and adaptability to changing needs. Adept at crafting personalized travel experiences while maintaining high standards and ensuring client satisfaction. Known for exceptional communication, problem-solving skills, and relentless pursuit of achieving goals.
Overview
31
31
years of professional experience
Work History
Senior Travel Sales Consultant
Perillo Tours- Italian Escorted Tour Specialist
07.2006 - Current
- Expanded client base by consistently delivering exceptional service and fostering repeat business.
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Collaborated with team members to exceed sales targets and maintain a positive work environment.
- Regularly attended industry travel shows, expanding professional network and keeping abreast of developments in the field of travel sales.
Website Support Lead Call Center Agent
GoGo Worldwide Vacations / Liberty Travel
06.2003 - 07.2006
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Supported colleagues during peak periods by taking on additional calls when needed, promoting a productive work environment.
- Improved customer satisfaction by providing timely and accurate travel information.
- Demonstrated flexibility in adapting quickly to changing procedures or protocols due to unforeseen circumstances or updates within the travel industry.
- Streamlined booking processes for efficiency, enabling faster response times for customers'' inquiries.
Front Office Reservation Supervisor
Mahan Travel - Indian Air Ticket Consolidator
04.1999 - 05.2003
- Continuous growth in market share and client acquisition by consistently delivering a high level of service professionalism.
- Cultivated strong relationships with key industry partners, resulting in successful collaborations and improved sales performance.
- Enhanced client loyalty by proactively addressing concerns or issues related to travel itineraries or arrangements.
- Coordinated group bookings effectively, catering to unique requirements while optimizing available resources.
Sales and Marketing Supervisor
Tourline Philippine Travel
01.1994 - 03.1999
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
Education
Bachelor of Science - Industrial Engineering
Univerity of Santo Tomas
Manila , Philippines06-1986
Skills
- Travel industry experience
- Goal-oriented mindset
- Advanced communication
- Marketing
- Strong sales skills
- GDS proficiency
- Cross-selling strategies
- Global destinations
Languages
English
Native or Bilingual
Pilipino
Native or Bilingual
Timeline
Senior Travel Sales Consultant
Perillo Tours- Italian Escorted Tour Specialist
07.2006 - Current
Website Support Lead Call Center Agent
GoGo Worldwide Vacations / Liberty Travel
06.2003 - 07.2006
Front Office Reservation Supervisor
Mahan Travel - Indian Air Ticket Consolidator
04.1999 - 05.2003
Sales and Marketing Supervisor
Tourline Philippine Travel
01.1994 - 03.1999
Bachelor of Science - Industrial Engineering
Univerity of Santo Tomas
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