Summary
Overview
Work History
Education
Skills
State
Zip
Occupation
City
Affiliations
Certification
Timeline
Generic

Cherrish Sojourner

Monks Corner,SC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in hospitality/ customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Biller/Coder

  • Ensuring the highest degree of accuracy for every patient within 2 days for non-cycle charges and within 4 days for cycle charges

Customer Service Representative

T-mobile
06.2012 - 10.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Front Desk Agent

Holiday Inn Express Hotel Suites
05.2009 - 11.2012
  • Responsible for checking in and checking out all the incoming and outgoing guests for IHG property hotel
  • Routinely handled phone calls from prospective customers that wanted to make reservations
  • Made sure to present the hotel's amenities and its closeness to the city's many attractions to "help" those off the fence to become our guests
  • Oversaw scheduling and coordinating housekeeping
  • Entrusted with completing all the end of business processes doing the night audit.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Collected room deposits, fees, and payments.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

CERTIFICATION IN MEDICAL BILLING & CODING -

DEVRY UNIVERSITY
01.2023

IRMO HIGH SCHOOL
01.2004

Skills

  • Insurance Claims
  • Insurance Billing
  • Electronic Claims
  • HIPAA Compliance
  • CPT Knowledge
  • Customer Service
  • Medicaid and Medicare Knowledge
  • CMS-1500 Billing Forms
  • ICD-10
  • Multitasking and Organization
  • Medical Terminology
  • Call center experience
  • Multi-line phone talent
  • Follow-up skills
  • Professional telephone demeanor
  • Complaint Handling
  • Problem-solving abilities
  • Critical Thinking
  • Customer Relations

State

SC

Zip

29461

Occupation

Medical Biller/Coder

City

Monks Corner

Affiliations

  • National Honor Society of Leadership and Sucess (NSLS)

Certification

  • CCA Certification

Timeline

Customer Service Representative

T-mobile
06.2012 - 10.2015

Front Desk Agent

Holiday Inn Express Hotel Suites
05.2009 - 11.2012

Medical Biller/Coder

CERTIFICATION IN MEDICAL BILLING & CODING -

DEVRY UNIVERSITY

IRMO HIGH SCHOOL

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Cherrish Sojourner