Cherrod Mackall
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. I am very experienced in construction HVAC AND CARPENTRY specifically. I like doing call center work, it really showed me how professional I can be in tough times. I am a quick learner always willing to make changes. I worked at Macys warehouse 3 years I'm very use to production and assembly all around the board from cross training. I am a Father of 3, when I am not employed I'm a full-time dad trying to get unemployment and new job training or position. I am engaged my fiance works full time at a Care Center for the elderly. I have had bumps in the road of life like most humans. Meeting me you'll find out for yourself that I am very nice, and a dedicated worker. I go above and beyond my job requirement to help the company and other working for them.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
DoorDash Driver
DoorDash
Cumberland, MD
04.2026 - Current
- Contacted customers prior to delivery to coordinate delivery times.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Affiliate Marketer
Meta Platforms Inc
Menlo Park, California
07.2022 - 12.2025
- Collaborated with sales teams to align marketing strategies with sales objectives.
- Created and coordinated blog content, supporting larger marketing strategy.
- Incorporated costumes and attention-grabbing techniques to boost promotional success.
Blind Assembler
Hunter Douglas Fabrication
Cumberland, MD
05.2021 - 08.2022
- Assessed work for errors or compliance issues and made corrections and modifications.
- Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
- Retrieved correct materials from product inventory to perform various fabrication duties.
- Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.
- Assembled machinery from component parts, following prescribed instructions to support correct configurations.
- Promoted worksite safety by explaining and enforcing OSHA requirements.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
Call Center Customer Service Representative
ContinuumGlobal
Cumberland, MD
12.2020 - 03.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Strengthened team performance and productivity by training and inspiring team members.
- Accurately documented calls and caller information and made updates to data.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Updated customer accounts, addresses and contact information within call management databases.
Flag Football Coach
Westside
Education
Northwestern High School
Baltimore, MDSome College (No Degree) - Massage Therapy
Allegany College of Maryland
Cumberland, MDSkills
- Line Work
- Heavy Lifting
- Verbal and Written Communication
- Safe Equipment Operations
- Measurement and Calibration
- Teamwork and Collaboration
- Product Packaging
- Issue Resolution
- Maintenance and Light Repair
- Shipment Receiving and Processing
- Attention to Detail
- Hand and Power Tools
- Customer Data Confidentiality
- Responding to Difficult Customers
- Data Entry
- Understanding Customer Needs
- Customer Service
- Calm and Professional Under Pressure
- Outbound Calling
Certification
- Certified HVAC Mechanic
Timeline
DoorDash Driver
DoorDash
04.2026 - Current
Affiliate Marketer
Meta Platforms Inc
07.2022 - 12.2025
Blind Assembler
Hunter Douglas Fabrication
05.2021 - 08.2022
Call Center Customer Service Representative
ContinuumGlobal
12.2020 - 03.2022
Some College (No Degree) - Massage Therapy
Allegany College of Maryland
Flag Football Coach
Westside
Northwestern High School