Cherronda Edwards
Dispatching
Covington,Tennessee (USA)
Summary
Reliable Delta employee with 10 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Knowledgeable of State and Federal polices. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to the communities Delta serve.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Dispatcher/Scheduler/CPR Instructor
Delta Hra
Covington, United States
09.2012 - Current
- Maintain update and detail records of calls in physical and electronic database.
- Direct dispatching, routing and tracking of 20 fleet vehicles.
- Coordinat schedules for optimal coverage of daily manifest and adjust quickly to changing demands.
- Facilitated communications between customers and drivers personnel to answer questions or resolve concerns.
- Responded to over 75 daily caller requests with information about assistance and timeframes.
- Plann, organize and manage drivers schedules that accomplish consistent work within organizational standards.
- Evaluat and adjust over 100 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Instruct drivers on how to perform CPR in an emergency situation
Education
Associate of Science - Criminal Justice
Dyersburg State Community College
Dyersburg, TN 08.2006 - 05.2008
EMT - EMT
Tennessee College of Applied Technology - Covington
Covington, TN 05.2020 - 06.2021
No Degree - CPR Instructor
RED Cross
Memphis 05.2001 -
Skills
Customer Relations
Schedule Management
Dispatching procedures
Employee training
Decision-Making
Timeline
EMT - EMT
Tennessee College of Applied Technology - Covington
05.2020 - 06.2021
Dispatcher/Scheduler/CPR Instructor
Delta Hra
09.2012 - Current
Associate of Science - Criminal Justice
Dyersburg State Community College
08.2006 - 05.2008
No Degree - CPR Instructor
RED Cross
05.2001 -