Open To Work
Suzanna Muñoz
Administrative assistant
Palmdale,CA
Summary
Seasoned Dispatcher, Project Coordinator, Administrative Professional, and Business Owner with extensive experience in scheduling, operations management, executive administrative support, and cross-functional coordination across telecommunications, automotive, and service-based industries. Proven ability to manage complex calendars, route high‑volume work orders, and streamline workflows to ensure timely completion of installations, service requests, and field operations.
Expert at strengthening communication between sales, engineering, logistics, and leadership teams to improve order processing, reduce delays, and enhance overall operational efficiency.
Highly skilled in compliance management, including meticulous record‑keeping and accurate handling of Certificates of Insurance (COIs) to support audit readiness and regulatory standards.
Demonstrated success coordinating large‑scale events and managing logistics for high‑profile marketing initiatives, including vehicle allocation for auto shows and promotional campaigns. Strong background in customer service, financial accuracy, invoicing, and accounts management, supported by hands‑on leadership experience as a co‑business owner.
Recognized for a strong work ethic, adaptability, and exceptional interpersonal skills. Highly motivated, quick to master new systems, and effective both independently and in collaborative team environments.
Overview
28
28
years of professional experience
Work History
DISPATCHER / SCHEDULER / PROJECT COORDINATOR
California Internet dba Geolinks
Camarillo, CA
11.2014 - 08.2025
- Orchestrated daily installations and repairs, achieving timely project completions and minimizing service delays across the board.
- Coordinated daily schedules for installations, repairs, and infrastructure orders, achieving timely completion and minimizing delays.
- Streamlined scheduling processes, improving on-time project delivery and enhancing overall operational efficiency.
- Streamlined communication between sales, engineering, and warehouse teams to expedite order processing and maintain full schedules.
- Provided daily updates to supervisors and clients on order status, contributing to improved service delivery and client satisfaction.
- Monitored project timelines and resource allocation, identifying constraints and implementing solutions to enhance operations.
- Collaborated with contractors and in-house teams to address process concerns, enhancing workflow efficiency.
- Facilitated regular cross-department meetings to align project goals, fostering teamwork and improving communication across teams.
- Introduced digital tracking system for installations, improving visibility and accountability in project management.
- Trained new team members on scheduling protocols, promoting a culture of knowledge sharing and continuous improvement.
- Maintained accurate records of Certificates of Insurance (COIs), facilitating audits and ensuring compliance.
Co-Owner
Muñoz Automotive
Moorpark, CA
05.2011 - 12.2019
- Managed daily shop operations with financial oversight, scheduling, customer communication, inventory, and invoicing systems to ensure smooth business functionality.
- Built strong customer relationships through transparent communication, detailed explanations, and reliable service.
- Trained and mentored new office employees, promoting professional growth and clear communication while reinforcing attention to detail and workflow support for compliance with company policies.
- Managed vendor relationships and parts procurement to ensure timely delivery and cost control.
- Handled budgeting, invoicing, and financial reporting to maintain profitability and operational efficiency.
- Implemented process improvements that increased productivity and reduced turnaround time.
- Ensured compliance with local, state, and federal safety regulations and environmental guidelines.
EVENT COORDINATOR/DISPATCHER - VEHICLE COORDINATION & LOGISTICS
General Motors/QEK
Thousand Oaks, CA
01.2010 - 10.2014
- Coordinate General Motors marketing, fleet, courtesy, event and pre-production vehicles within the 15-state western region.
- Provided the Regional Manager with logistic parameters and solutions to event vehicle usage.
- Monitored and tracked events alongside long-term promotional vehicle status.
- Executed inventory purchasing processes to ensure optimal stock levels.
- Arranged transportation for venues and events, including National and Regional Auto Shows and motorsport displays.
Dispatcher
Aladdin Air Conditioning & Heating
Newbury Park, California
05.2009 - 01.2010
- Utilized dispatch software to track and assign service calls promptly.
- Managed communication between customers and field staff to ensure timely updates and resolutions.
- Monitored vehicle locations to optimize routing and response times.
- Tracked vehicles using GPS technology and provided real-time status updates.
- Coordinated schedules for service technicians and client appointments to enhance service delivery.
- Assigned drivers to appropriate routes based on customer needs.
- Maintained accurate records of service calls and customer interactions diligently.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Updated records of driver locations, delays, and cancellations to maintain accuracy in dispatch operations.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Resolved customer inquiries and issues with professionalism and clarity.
- Collaborated with management to improve dispatching workflows regularly.
- Received and dispatched calls for emergency services.
- Ensured compliance with safety regulations and company policies.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Dispatcher
Time Warner / Creative Communications
Newbury Park, CA
02.2004 - 01.2009
- Monitored vehicle locations to optimize routing and response times.
- Utilized dispatch software to track and assign service calls promptly.
- Coordinated schedules for field technicians and client appointments to ensure timely service.
- Managed communication between customers and field staff effectively.
- Assigned drivers to appropriate routes based on customer needs.
- Monitored vehicle locations using GPS technology and delivered real-time status updates.
- Managed incoming emergency calls and assigned them to relevant service teams for prompt response.
- Scheduled and dispatched field technicians to ensure timely service delivery.
- Reviewed routes, traffic, and weather conditions to adjust plans for daily service needs.
- Collaborated with technicians to uphold service levels and optimize performance.
- Handled high volume of incoming calls, maintaining data entry accuracy.
- Resolved customer inquiries and issues with professionalism and clarity.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Verified driver credentials prior to assigning them a route or task.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Assisted customers in resolving technical issues through effective troubleshooting.
- Reviewed maintenance logs, documenting issues for further action.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Ensured compliance with safety regulations and company policies.
- Monitored data systems for outages, facilitating prompt resolution.
Order Processor
Alpan Lighting Products
Camarillo, California
01.2002 - 02.2004
- Processed customer orders accurately and efficiently using order management systems.
- Tracked customer orders in database from receipt through delivery to ensure accurate processing.
- Resolved order discrepancies and addressed customer issues promptly to enhance satisfaction.
- Provided excellent customer service by responding promptly to inquiries and requests.
- Answered customers' questions about products, prices, and availability.
- Assisted customers with inquiries related to product availability or changes in order status.
- Responded promptly to customer complaints concerning product quality or delivery issues.
- Collaborated with shipping teams to ensure proper packaging and dispatching of products.
- Pulled correct product from inventory to pack into appropriate box for customers.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Created packing slips and invoices for outgoing shipments with job-related software.
- Ensured accurate completion of paperwork associated with each order including customs documents.
- Processed daily invoices for payment, verifying accuracy of billing information prior to submission.
- Performed data entry into computer system to track all incoming and outgoing shipments.
- Coordinated with warehouse personnel regarding shipping schedules for timely delivery.
- Complied with consolidation ship dates to facilitate on-time shipments.
- Processed returns according to established procedures while maintaining a high level of accuracy.
- Maintained confidentiality of clients' personal and financial information to protect their rights.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
- Read and understood pick sheets in order to prepare accurate customer orders.
Drive-Thru Cashier
Taco Bell
Camarillo, California
10.2001 - 01.2002
- Processed customer orders efficiently at the drive-thru window.
- Greeted customers, took orders, and provided product information.
- Guided customers in menu selections and accommodated special requests for enhanced experience.
- Managed cash transactions and ensured accurate change delivery to customers.
- Verified that orders were accurate and complete before delivering them to customers.
- Streamlined drive-thru operations to achieve prompt order processing during peak hours.
- Communicated effectively with team members during peak hours.
- Maintained cleanliness and organization of the drive-thru area.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drinks, ice cream and other special items to complete food orders.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Maintained knowledge of current menu items, prices, and promotions.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Trained new employees on restaurant procedures and policies.
- Counted cash and balanced cashier drawers at shift changes for accuracy.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
Client Services Member Representative
Sam's Club
Oxnard, California
04.1999 - 12.2001
- Assisted members with inquiries regarding membership benefits and services.
- Resolved member issues efficiently while maintaining a positive experience.
- Managed member accounts to ensure accuracy of information and timely updates.
- Provided detailed information about membership options and benefits to clients.
- Educated members on program offerings and renewal processes to promote informed decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming customer calls regarding membership questions and concerns.
- Greeted members and addressed inquiries to enhance customer experience.
- Processed new member applications and maintained accurate records of existing memberships.
- Maintained knowledge of membership benefits to ensure customer satisfaction.
- Maintained an up-to-date understanding of company policies related to memberships.
- Participated in team meetings and provided suggestions for improving customer service operations.
- Managed administrative duties by filing documents and inputting data into databases.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Customer Sales Representative
Harbor Freight Tools USA
Camarillo, California
06.1997 - 03.1999
- Processed customer orders efficiently in fast-paced environment.
- Coordinated order fulfillment with shipping and logistics teams.
- Reviewed orders for accuracy and completeness to reduce processing errors.
- Communicated with customers regarding order status and inquiries.
- Coordinated with customers to manage order changes, cancellations, and returns effectively.
- Answered customer account inquiries and provided resolution.
- Informed customers of unit prices, shipping dates, and anticipated delays to enhance communication.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Recommended products and services to suit customer needs.
- Processed payments according to established protocols.
- Performed data entry tasks associated with updating customer accounts in the system.
- Ensured compliance with company policies and regulations related to ordering processes.
- Identified cost-saving opportunities within the order processing process.
Education
High School Diploma -
Adolfo Camarillo High School
Camarillo, CA06-1996
Skills
- Dispatch software
- Project Coordination & Management
- Logistics coordination
- Route planning expertise
- Scheduling and resource allocation
- Operational support
- Inventory control
- Order processing and fulfillment
- Insurance verifications
- Records management
- Data entry accuracy and multitasking
- QuickBooks and Microsoft Office
- Google Docs and Excel
- Spreadsheet management
- Salesforce, ConnectWise, and Alldata
- Samsara GPS tracking systems
- DOT compliance
- Budget management
- Cost tracking
- Process improvement
- Timekeeping management
- Staff scheduling
- Effective communication skills
- Conflict resolution strategies
- Customer service excellence
- Customer relations
- Team collaboration
- Training and mentoring
- Detail orientation
- Time management practices
- Active listening
- Complex Problem-solving
- Strategic planning
- Email and calendar coordination
- Operational processes
- Timekeeping management
- Business operations management
- Budget management
- Cost tracking
Languages
Spanish
Work Preference
Job Search Status
Open to workSalary Range
$25/hr - $40/hrTimeline
DISPATCHER / SCHEDULER / PROJECT COORDINATOR
California Internet dba Geolinks
11.2014 - 08.2025
Co-Owner
Muñoz Automotive
05.2011 - 12.2019
EVENT COORDINATOR/DISPATCHER - VEHICLE COORDINATION & LOGISTICS
General Motors/QEK
01.2010 - 10.2014
Dispatcher
Aladdin Air Conditioning & Heating
05.2009 - 01.2010
Dispatcher
Time Warner / Creative Communications
02.2004 - 01.2009
Order Processor
Alpan Lighting Products
01.2002 - 02.2004
Drive-Thru Cashier
Taco Bell
10.2001 - 01.2002
Client Services Member Representative
Sam's Club
04.1999 - 12.2001
Customer Sales Representative
Harbor Freight Tools USA
06.1997 - 03.1999
High School Diploma -
Adolfo Camarillo High School