Andrew Schultz
Muskego
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
1993
1993
years of post-secondary education
Work History
Dispatcher/Project Coordinator
Rozga Plumbing Corp
West Allis
01.2022 - Current
- Coordinated daily schedules for plumbing technicians and service appointments.
- Managed incoming service calls and dispatched crews efficiently.
- Maintained accurate records of job assignments and technician locations.
- Communicated with customers to confirm service details and address inquiries.
- Utilized dispatch software to track job progress and technician performance.
- Collaborated with team members to resolve issues and optimize workflow.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Service Plumber
Rozga Plumbing Corp
West Allis
01.2016 - 01.2022
- Installed plumbing systems in residential and commercial properties.
- Diagnosed plumbing issues using specialized tools and equipment.
- Repaired water supply lines, drains, and fixtures promptly.
- Maintained accurate records of services performed and materials used.
- Assisted customers in understanding plumbing solutions and maintenance tips.
- Trained junior plumbers on best practices and safety procedures.
- Ensured compliance with local plumbing codes and regulations consistently.
- Installed, repaired, and replaced water heaters, faucets, toilets, pipes, and other fixtures.
- Responded to emergency service calls regarding plumbing issues.
- Inspected drainage systems for clogs or blockages.
- Explained repair procedures to customers in an easy-to-understand manner.
- Performed preventative maintenance and repairs on plumbing systems.
- Replaced worn-out parts like washers and seals, as needed.
- Repaired gas lines that were leaking or malfunctioning.
- Prepared cost estimates for plumbing projects based on customer needs.
Truck Dispatcher
Direct Drive Express/The Waterman
West Allis
04.2012 - 10.2016
- Coordinated daily schedules for truck routes and driver assignments.
- Communicated with drivers to ensure timely pick-ups and deliveries.
- Managed freight documentation and ensured compliance with regulations.
- Utilized dispatch software to track shipments and optimize routes.
- Resolved issues related to delays, accidents, or vehicle maintenance.
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Resolved any issues or problems that arose during transport operations.
- Assigned loads to drivers based on customer requirements and availability.
- Provided customer service by responding to inquiries from customers regarding shipments.
Education
West Allis Central
West Allis, WISkills
- Dispatch software
- Scheduling coordination
- Customer communication
- Route optimization
- Customer relationship management
- Service call handling
- Conflict resolution
- Customer service
Timeline
Dispatcher/Project Coordinator
Rozga Plumbing Corp
01.2022 - Current
Service Plumber
Rozga Plumbing Corp
01.2016 - 01.2022
Truck Dispatcher
Direct Drive Express/The Waterman
04.2012 - 10.2016
West Allis Central