Brandy Leap
Franklin,TN
Summary
Experienced Dispatcher Coordinator with a background in dispatch scheduling, routing coordination, and logistics tracking. Known for strong time management, clear communication, and problem-solving.
Overview
6
6
years of professional experience
Work History
Dispatcher Coordinator
Ellsworth Systems
Franklin, TN
11.2021 - 11.2026
- - Developed scheduling plans to enhance operational efficiency.
- - Coordinated routing plans to minimize delays and ensure service reliability.
- - Kept communication open with team members to stay aligned on objectives.
- - Collaborated with team to address challenges and streamline dispatch processes.
- - Coordinated daily dispatch schedules for Ellsworth Systems field teams.
- - Communicated schedule changes to drivers, customers, and internal teams.
- - Facilitated communication between dispatch, warehouse, and field staff at Ellsworth Systems.
- - Trained new staff on dispatching software and systems.
- - Maintained accurate records of dispatched orders, shipments, and deliveries.
Office Administration Assistant
State Farm
Columbia, Californiatn
09.2020 - 02.2021
- Managed customer files and confidential policy records.
- Processed incoming mail, forms, and insurance documents.
- Answered client calls and routed questions to proper State Farm teams.
- Prepared correspondence, reports, and internal office documents.
- Updating customer information in the database system.
- Performing data entry tasks into various databases when needed.
Education
English Composition
Cumberland University
Lebanon, TNSkills
- Dispatch scheduling
- Routing coordination
- Dispatch software
- Logistics tracking
- Record management
- Logistics coordination
- Customer communication
- Office administration
- Attention to detail
- Problem solving
- Clear communication
- Team collaboration
- Time management
- Route planning
- Scheduling expertise
- Multitasking and organization
- Record keeping
- Active listening
- Dispatching procedures
- Service coordination
- Adjusting routes
- Verbal and written communication
- Critical thinker
- Driver communication
- Maintaining call metrics
- Stress tolerance
- Call handling
- Decision-making
- Prioritizing calls
- Problem-solving
- Closing tickets
- Dispatch coordination
- Team leadership
- Schedule planning
Timeline
Dispatcher Coordinator
Ellsworth Systems
11.2021 - 11.2026
Office Administration Assistant
State Farm
09.2020 - 02.2021
English Composition
Cumberland University