CELINA VERA
Merced,CA
Summary
Bilingual Dispatch Professional with extensive experience in transportation operations, specializing in route scheduling and payroll administration. Managed daily operations as an opening dispatcher, ensuring timely assignment of operators and buses while optimizing service delivery. Contributed to enhanced team cohesion and operational outcomes through effective staff representation in negotiations.
Overview
26
26
years of professional experience
Work History
Lead Dispatcher
First Transit / Transdev
Merced, Ca.
11.2022 - Current
- Oversaw daily operations for fixed routes, ensuring timely and efficient service delivery.
- Responded to incoming calls from clients and operators, resolving issues and facilitating communication.
- Covered open shifts in dispatch, maintaining operational continuity and support for staff.
- Opening Dispatcher – assigns operators and buses for the day.
- Enter times for operators in the payroll program.
- Shuttle bus operators to and from transfer points
- Represent the operators and staff in negotiations
Dispatcher, payroll
MTM Technologies
Tracy, California
10.2025 - 10.2027
- Processed company payroll records and verified employee timecard data
- Maintained confidential payroll files and employee records
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Dispatched MTM Technologies service calls to field technicians
- Coordinated daily schedules for MTM Technologies support teams
- Gathered timesheets to prepare weekly payroll data for processing by a payroll coordinator.
Office Manager / Dispatcher
National Express Transit
Merced, Ca.
10.2015 - 11.2022
- Handled customer questions and concerns to ensure satisfaction and resolve issues promptly.
- Data Entry, Payroll and Time entries
- Created and monitored route adherence to optimize delivery schedules and improve reliability.
- Scheduled operators and assigned specific routes to ensure timely deliveries.
- Assist other locations with Compass Training
Dispatcher / Inventory Control
Yosemite Wholesale
Merced, Ca.
10.2001 - 10.2015
- Processed billing and filed records for bills of lading.
- Preform and record monthly inventories.
- Conducted data entry by inputting and updating information in databases.
- Perform and record monthly inventories.
- Billing, Filing Record Bills of lading.
Education
High School Graduate -
Atwater High School
Atwater, Ca.Skills
- Dispatch operations
- Route scheduling
- Dispatch scheduling
- Route coordination
- Scheduling coordination
- Payroll processing
- Employee record management
- Operational compliance
SUMMARY
I am bilingual (Spanish)
COMMUNICATION
Able to answer and resolve complaints internal and external, giving detailed and precise information friendly and polite to ensure professional customer service and satisfaction
LEADERSHIP SKILLS
- Mentoring and training
- Team Building
- Negotiations
- Delegating
Timeline
Dispatcher, payroll
MTM Technologies
10.2025 - 10.2027
Lead Dispatcher
First Transit / Transdev
11.2022 - Current
Office Manager / Dispatcher
National Express Transit
10.2015 - 11.2022
Dispatcher / Inventory Control
Yosemite Wholesale
10.2001 - 10.2015
High School Graduate -
Atwater High School