Quivett Dennis

DFW Airport Board

06.2004 - Current

Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
Conferred with customers to address questions, problems and requests for service to allocate dispatch coverage during peak service times and during employee shortages.
Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
Trained new employees in various procedures and gave feedback on daily work performance.
Investigate and oversee the disciplinary actions of the driver's
Assist with information and adjudication of parking citations that are issued at DFW. You offer customers insight to the violation and alternatives for parking in the future.

Summary