Cindy Trujillo
Sylmar,CA
Summary
Detail-oriented dispatch professional with deep experience coordinating plumbing service calls, emergency appointments, and technician availability. Strong background in call handling, CRM systems, and customer updates, with a focus on time management, accurate scheduling, and efficient operations coordination.
Overview
18
18
years of professional experience
Work History
Dispatcher Coordinator
Rooter Hero Plumbing Inc.
Mission Hills, California
07.2017 - Current
- Coordinated daily technician dispatch for plumbing service calls across service zones, ensuring timely response to customer needs.
- Scheduled emergency and routine appointments in service calendar systems, optimizing technician availability.
- Verified technician availability and balanced dispatch board for Rooter Hero Plumbing operations.
- Reviewed incoming requests and directed calls to appropriate field crews, enhancing service response efficiency.
- Shared job details with plumbers and customers by phone and email.
Dispatcher Coordinator
Allen & Sons Appliance Repair
Moorpark , CA
08.2010 - 07.2017
- Coordinated appointment bookings, ensuring prompt responses to customer service requests.
- Monitored service status, providing progress updates to internal teams to enhance communication.
- Assessed processes to enhance overall operational efficiency.
Customer Service Representative
Freedom Fulfillment
Van Nuys , CA
05.2008 - 08.2010
- Built strong customer relationships through personalized assistance and support, fostering loyalty and satisfaction.
- Resolved customer inquiries efficiently, ensuring satisfaction and prompt assistance.
- Maintained detailed records of customer interactions and transactions to support effective follow-up and service continuity.
- Updated customer records to enhance data accuracy and accessibility for team use.
- Documented service requests in Freedom Fulfillment systems and logs.
Education
High School Diploma -
Sylmar High School
Sylmar, CA06-2002
Skills
- Dispatch scheduling
- Dispatch board balancing
- Service calendar management
- Route coordination
- Dispatching field personnel
- Scheduling expertise
- CRM systems
- Appointment booking
- Operations coordination
- Time management
- Problem solving
- Decision-making
- Customer communication
- Effective communication
- Attention to detail
- Conflict resolution
- Conflict resolution
Timeline
Dispatcher Coordinator
Rooter Hero Plumbing Inc.
07.2017 - Current
Dispatcher Coordinator
Allen & Sons Appliance Repair
08.2010 - 07.2017
Customer Service Representative
Freedom Fulfillment
05.2008 - 08.2010
High School Diploma -
Sylmar High School