Cherry Brown
Charlotte,NC
Summary
Strategic Human Resources leader with over 25 years of experience driving employee relations, organizational effectiveness, and workforce strategy across complex, fast-paced environments. Trusted advisor to senior leadership, known for strengthening workplace culture, mitigating risk, and aligning HR initiatives with business goals. Demonstrated expertise in employee relations, investigations, performance management, and leadership coaching, with a strong focus on operational excellence and compliance. CORE COMPETENCIE
Overview
10
10
years of professional experience
Work History
Human Resource Manager
Charter Communications, Spectrum
Charlotte, NC
03.2023 - Current
- Serve as strategic HR partner supporting business units including Outbound Telemarketing (OTM) and Small & Medium Business (SMB) operations.
- Advise leadership on employee relations matters including performance management, corrective action, and terminations, ensuring consistency and risk mitigation.
- Partner with managers to address retention challenges, absenteeism trends, and workforce engagement.
- Deliver training and coaching to leaders on HR policies, employee management, and compliance practices
- Lead and support investigations, ensuring thorough documentation and alignment with company standards
Human Resources Manager (Residential)
Charter Communications, Spectrum
Charlotte, NC
03.2022 - 03.2023
- Provided leadership and development for HR team members, including HR Coordinator and Generalists
- Managed complex employee relations issues and investigations across high-volume operational environments
- Supported leave of absence processes and ensured compliance with organizational policies
Human Resources Generalist
Charter Communications, Spectrum
Charlotte, NC
10.2021 - 03.2022
- Supported multi-site operations across North Carolina, managing a broad range of HR functions
- Delivered employee relations support, including investigations, coaching, and conflict resolution
- Facilitated new hire orientation and benefits-related communications, including open enrollment
- Partnered with leadership to improve employee engagement and performance outcomes
- Provided guidance on workers compensation, recruitment support, and HR compliance
Employee Relations & Investigations Specialist
Koch Industries - Georgia Pacific
Atlanta, GA
11.2020 - 09.2021
- Conducted complex workplace investigations involving misconduct, policy violations, and legal risk
- Advised leadership on sensitive employee relations matters including harassment, discrimination, and terminations
- Prepared detailed investigative reports with findings, risk analysis, and recommended actions
- Responded to external agency inquiries including EEOC and Department of Labor
- Identified trends in employee relations data and recommended proactive strategies to reduce ris
Human Resources Generalist
Koch Industries - INVISTA
Camden, SC
12.2018 - 11.2020
- Built strong partnerships with leadership to drive HR strategy aligned with business objectives
- Led employee relations efforts, including investigations and performance management coaching
- Identified HR compliance risks and implemented corrective action plans to strengthen processes
- Supported organizational transformation initiatives using Market-Based Management principles
- Coached leaders on employee development, compensation decisions, and performance outcomes
- Improved HR processes by focusing on efficiency and high-value activities
Human Resources Generalist
Arauco Na
Bennettsville, SC
05.2016 - 11.2018
- Managed core HR functions including employee relations, performance management, and training
- Partnered with plant leadership to resolve workplace issues and support operational goals
- Led full-cycle recruitment efforts including sourcing, interviewing, and onboarding
- Administered benefits programs and served as primary point of contact for employee inquiries
- Coordinated drug testing programs and maintained compliance with company policies
- Maintained accurate employee records and supported HR program implementation
Education
Master of Science - Education Administration
Strayer University
Springfield, PA03-2010
Bachelor of Arts - Health Administration
Arcadia University
Glenside, PA05-2001
Skills
- HR Business Partnership
- Employee Relations & Investigations
- Performance Management & Coaching
- Change Management
- Workforce Planning & Retention Strategies
- HR Policy Interpretation & Compliance
- Leadership Development & Training
- Conflict Resolution & Risk Mitigation
- Leave of Absence (LOA) Administration Organizational Development
Timeline
Human Resource Manager
Charter Communications, Spectrum
03.2023 - Current
Human Resources Manager (Residential)
Charter Communications, Spectrum
03.2022 - 03.2023
Human Resources Generalist
Charter Communications, Spectrum
10.2021 - 03.2022
Employee Relations & Investigations Specialist
Koch Industries - Georgia Pacific
11.2020 - 09.2021
Human Resources Generalist
Koch Industries - INVISTA
12.2018 - 11.2020
Human Resources Generalist
Arauco Na
05.2016 - 11.2018
Master of Science - Education Administration
Strayer University
Bachelor of Arts - Health Administration
Arcadia University