Charisse Edjan
Townsend Farms
Martinez,CA
3
Languages
6
years of professional experience
Dedicated professional with a strong background in customer service and team collaboration. Known for effective communication and problem-solving skills, ensuring exceptional experiences and operational efficiency.
Work History
Front of House Employee
1 Year 9 Months- Manage front-of-house operations as a shift lead who guided team members to complete tasks
- Document inventory and restock items
- Provide great customer service, ensuring positive dining experiences for all patrons.
- Resolve customer inquiries and complaints promptly and professionally.
- Train new staff on procedures and customer interaction techniques to enhance team performance.
Farmers Market - Egg Vendor
4 Years- Demonstrate quick adaptation when placed in different farmers market locations
- Work well in a team setting, providing support and guidance.
- Educates customers about humane farming
- Demonstrate friendliness and willingness to answer questions
- Organize stalls by being detail oriented and delicate with fragile products
Usher
3 Years 4 Months- Coordinated large crowds during events and improving overall patron experience and comfortability.
- Assisted with ADA accommodations and ADA seating area
- Greeted and directed patrons, ensuring seamless entry and seating processes.
- Assisted with ticketing operations, verifying tickets.
Boba Barista
5 Months- Shift lead who resolved issues, maintained inventory, and assisted other employees with completing tasks.
- Assisted in training new staff on beverage preparation techniques and customer service protocols.
- Managed heavy machinery.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
Waitress
1 Year 4 Months- Delivered exceptional customer service to enhance dining experience and customer satisfaction.
- Managed multiple tables efficiently, having good time management and problem solving to optimize service flow.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained proper health standards.
- Assisted in training new staff on restaurant procedures and customer engagement techniques.
- Resolved customer inquiries and complaints effectively.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Warehouse Associate
3 Months- Assisted in receiving and packing online orders with attention to detail and care.
- Maintained organized storage areas to optimize space utilization and streamline retrieval processes.
- Collaborated with team members to fulfill orders accurately and within designated timelines.
- Operated warehouse machinery safely and delicately.
Education
High School Diploma
Associate of Science - Natural Sciences
Skills
Strong work ethic
Customer service
Team collaboration
Problem-solving
Positive attitude
Attention to detail
Effective communication
Staff onboarding
Allergy awareness
Social perceptiveness
Inventory organization
Adaptability
Accomplishments
- Student/peer mentor at Carrington College assisting and advising new/current students in curriculum
- Presidential award at Carrington College for having GPA of 3.76-4.0 for 2 terms
- Associates degree in natural sciences
Languages
English
Full Professional
Tagalog
Limited Working
Ilocano
Limited Working
Timeline
Front of House Employee
Mama’s Lumpia
11.2024 - CurrentRead More
Boba Barista
Bobertea
04.2023 - 09.2023Read More
Usher
Another Planet Entertainment
10.2022 - 02.2026Read More
Farmers Market - Egg Vendor
Townsend Farms
08.2022 - CurrentRead More
Waitress
Rockin Crawfish
09.2021 - 01.2023Read More
Warehouse Associate
One Love Holistics
01.2021 - 04.2021Read More
Diablo Valley College
Associate of Science from Natural Sciences
Read More
Alhambra Senior High School
High School Diploma
Read More