Cherry Joseph
New York,NY
Summary
Results-driven professional known for strong analytical problem-solving and effective communication skills. Experience in optimizing workflows and managing teams to ensure compliance and service delivery. Committed to achieving operational excellence and enhancing customer experiences.
Overview
16
16
years of professional experience
Work History
Airport Operations Manager
American Airlines
Miami, FL
11.2015 - 01.2026
- Directed daily operations, maintaining strict adherence to established safety guidelines and service excellence.
- Elevated satisfaction ratings by identifying and resolving customer concerns promptly, ensuring a positive experience.
- Developed staff capabilities through targeted training and mentorship to enhance team collaboration and efficiency.
- Established effective communication channels with key departments, resulting in improved collaboration and service efficiency.
- Facilitated resolution of conflicts, ensuring prompt and effective outcomes for all parties involved.
- Managed baggage handling operations, focusing on optimizing service delivery and operational efficiency.
- Guided staff in mastering best practices for efficient baggage handling and delivering exceptional customer service.
Fraud Operations Specialist
Merrill Lynch Bank of America
Pennington, NJ
01.2012 - 02.2015
- Conducted thorough examination of transaction data to enhance fraud detection and prevention efforts.
- Engaged with cross-functional teams to strategize and operationalized comprehensive fraud detection initiatives.
- Developed and delivered comprehensive training programs for junior staff focused on fraud detection tools and operational best practices.
- Conducted investigations into suspicious account activities, ensuring compliance with regulations.
- Executed comprehensive audit engagements, verifying compliance with regulatory requirements and internal policy standards.
- Developed audit plans that assessed risk areas and aligned with organizational goals.
Platinum Account Manager
American Express
Plantation, FL
05.2010 - 01.2012
- Cultivated and sustained robust client relationships to drive customer satisfaction and loyalty.
- Coordinated project timelines, maintaining strict adherence to quality benchmarks and deadlines.
- Led cross-functional teams in establishing a unified understanding of client objectives and expectations.
- Analyzed market trends to identify new business opportunities for growth and expansion.
Education
Business Administration And Management
Berkeley College
New York (City), NYSkills
- Operational improvement
- Operational efficiency
- Incident analysis
- Workplace safety coordination
- Workflow efficiency
- Cross-functional teamwork
- Service excellence
- Effective problem resolution
- Organizational time strategies
- Detail-oriented approach
- Analytical problem-solving
Timeline
Airport Operations Manager
American Airlines
11.2015 - 01.2026
Fraud Operations Specialist
Merrill Lynch Bank of America
01.2012 - 02.2015
Platinum Account Manager
American Express
05.2010 - 01.2012
Business Administration And Management
Berkeley College