Cherrylee Yearwood
Chino,California
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Participant
Marriott Bridges
05.2010 - Current
- Responsibilities: Vocational Studies: attend workshops on resume building, budgeting, customer service.
- Supervisor: Colleen Hayes (213) 347-0042/colleen.hayes@marriott.com
Customer Service
Allen Hasan
02.2013 - 08.2017
- Exceeded sales targets through exceptional customer service and persuasive communication skills.
- Maintained exceptional customer service standards throughout every shift.
- Provided customers with reliable, enthusiastic and personalized customer service.
- Resolved customer service issues related to pricing or discounts.
- Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
Sales Associate
Finish Line (through LAUSD)
01.2009 - 10.2010
- Responsibilities: customer service, stock and organize merchandise.
- Supervisor: Ms. Wolk (323) 370-1223
Education
High School -
Fairfax High School
Los Angeles, CA01.2010
Skills
- Computer literate: Excel, Word, PowerPoint, Internet research
- Talents: American Sign Language, positive attitude, trustworthy, reliable, team player
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Dependable and responsible
- Flexible and adaptable
- Excellent communication
- Active listening
- Problem-solving
- Time management
- Calm under pressure
- Critical thinking
- Multitasking
Timeline
Customer Service
Allen Hasan
02.2013 - 08.2017
Participant
Marriott Bridges
05.2010 - Current
Sales Associate
Finish Line (through LAUSD)
01.2009 - 10.2010
High School -
Fairfax High School
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