Dynamic professional with a proven track record at prior jobs for enhancing operational efficiency and reducing workplace accidents through diligent application of safety protocols and risk assessments. Excelled in roles requiring attention to detail and exceptional customer service, Prepared to excel in software troubleshooting and system optimization. With focus on collaborative problem-solving and adaptability to changing demands.
Hi, I’m
Xantia George
Security IT Adminstration
Stratford,CT
Summary
Overview
10
years of professional experience
1
Certification
Work History
Inter-Con Security Systems, Inc.
Airport Security Agent
06.2022 - 10.2024
Job overview
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conducted thorough body searches to ensure passenger safety, maintaining respectful and professional demeanor.
- Improved team morale and efficiency with regular participation in training sessions and workshops.
- Maintained up-to-date knowledge of TSA regulations and guidelines, ensuring compliance in all procedures.
- Maintained high standards of professionalism and customer service, resolving passenger concerns with empathy and patience.
- Played an active role in emergency drills, ensuring proper preparedness for real-life scenarios amongst staff members.
- Reduced security breaches by maintaining vigilance and identifying potential threats in a timely manner.
Peloton
Field Technician Manager
02.2019 - 05.2022
Job overview
- Addressed potential risks proactively by conducting risk assessments on projects sites prior to start of work.
- Communicated with customers to provide updates, gather information and resolve issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Documented technical procedures and guidelines, improving operational efficiency and consistency.
- Implemented safety protocols for field technicians, reducing the occurrence of workplace accidents and injuries.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
KoyAlexandria Designs
Event Planning Assistant
01.2017 - 01.2019
Job overview
- Brainstormed and implemented creative event concepts and themes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Boosted team productivity by efficiently delegating tasks among staff members according to individual strengths and skill sets.
- Coordinated transportation and parking arrangements for guests and vendors.
- Coordinated schedules and timelines for events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Excellent communication skills, both verbal and written.
- Produced concept plans for high-profile corporate meetings and events.
Bronx Community College
IT Software Support Technician
09.2014 - 12.2016
Job overview
- Assisted in development of system security protocols working independently and collaboratively in a team environment.
- Managed high levels of call flow and responded to technical support needs.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Facilitated smoother software updates for customers, minimizing disruption and complaints.
- Offered assistance in implementing and developing training programs.
- Worked effectively in fast-paced environments while demonstrating respect and willingness to help wherever needed.
Education
Lehman CollegeBronx, NY
Bachelor of Science from Computer And Information Systems
06-2024
University Overview
Bronx Community CollegeBronx, NY
Associate of Science from Criminal Science
06-2018
University Overview
Skills
- Application support
- Attention to Detail
- Complaint resolution
- Customer service and assistance
- Crisis Response
- Organizational Skills
- MS Office proficiency
- Professional Demeanor
- Remote Technical Troubleshooting
Certification
• CPR Certified
• Fireguard F-01
• OSHA 10 / 30
• OSHA Flagger
Accomplishments
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Resolved product issue through consumer testing.
Availability
See my work availability
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Available
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Timeline
Airport Security Agent
Inter-Con Security Systems, Inc.
06.2022 - 10.2024
Field Technician Manager
Peloton
02.2019 - 05.2022
Event Planning Assistant
KoyAlexandria Designs
01.2017 - 01.2019
IT Software Support Technician
Bronx Community College
09.2014 - 12.2016
• CPR Certified
• Fireguard F-01
• OSHA 10 / 30
• OSHA Flagger
Lehman College
Bachelor of Science from Computer And Information Systems
Bronx Community College
Associate of Science from Criminal Science
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