Cheryl Aiello
East Rutherford
Summary
Experienced Server with a strong focus on customer service and order accuracy. Proficient in menu knowledge and table management, driving customer satisfaction and loyalty. Committed to delivering exceptional dining experiences in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Wait Staff Member
TOWN HOUSE MGMT/MAYWOOD PANCAKE HOUSE
MAYWOOD
03.2014 - Current
- Deliver exceptional customer service, creating enjoyable and memorable dining experiences.
- Provide excellent customer service during busy shifts in a fast-paced environment.
- Address customer inquiries and resolved complaints efficiently, ensuring satisfaction and loyalty.
- Show enthusiasm and in-depth knowledge of menu items, guiding customers in their selections.
- Accuracy food and drink orders using point-of-sale systems.
- Communicate effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
THE CROWS NEST
Hackensack
01.2003 - 03.2014
- Delivered exceptional customer service to create memorable dining experiences.
- Provided exceptional service to high volume of daily customers.
- Managed multiple tables efficiently during peak service hours.
- Greeted customers and recommended specials, contributing to increased sales.
- Recommended menu items based on customer preferences and dietary needs.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and loyalty.
- Delivered food orders promptly and courteously.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness and organization of dining area and utensils.
- Followed health safety guidelines when preparing and serving food products.
Education
High School Diploma -
BERGEN TECH
HACKENSACK NJ06-1982
Skills
- Point-of-sale systems
- POS operation
- Order accuracy
- Customer service
- Menu knowledge
- Sales enhancement
- Food and beverage pairings
- Daily specials memorization
- Table management
- Dining area maintenance
- Quality control
- Cash handling
- Attention to detail
- Conflict resolution
- Team communication
Timeline
Wait Staff Member
TOWN HOUSE MGMT/MAYWOOD PANCAKE HOUSE
03.2014 - Current
Server
THE CROWS NEST
01.2003 - 03.2014
High School Diploma -
BERGEN TECH