Cheryl Motley
Englewood,OH
Summary
Senior Process Control Specialist skilled in supporting financial audits of High Risk Process Controls such as Bankruptcy and Estate Recovery. Adept at performing tests of controls and tests of compliance. Excellent people skills and attention to detail.
Overview
33
33
years of professional experience
Work History
Senior Specialist Process Control
Synchrony Bank
Kettering, Ohio
01.2013 - Current
- Manage and execute specific process controls for Bankruptcy, Suppliers and In-House Recovery
- Maintain accurate process control tracking
- Create and update process procedure
- Identify and implement process control improvements
- Work with Supplier Manager/Process Improvement Manager improve to improve and implement processes across all Collection Bankruptcy, Attorney and Agency
Escalated Specialist - Collections
Synchrony Financial, GE Capital
Kettering, OH
01.2001 - 01.2013
- Responding to escalated calls that require intervention with cardholders
- Thoroughly respond to questions from collection associates
- Maintain and support daily communication between associates and collection managers
- Follow established compliance requirements
Collections Representative
Synchrony Financial, GE Capital
Kettering, OH
06.1989 - 01.2001
- Handle incoming telephone calls from Private Label cardholders
- Resolution of customer issues and complaints
- Determination of appropriate collection strategies for control of delinquent accounts
- Performance of duties within guidelines of Collection Practices Procedures
Education
Some College (No Degree) - Business Administration
Tennessee State University
Nashville, TNSome College (No Degree) - Business Administration
Sinclair Community College
Dayton, OHSome College (No Degree) - Social Work
Indiana Wesleyan University
Marion, INSkills
- Analytical and Critical Thinking
- Policies and procedures
- Microsoft Office
- Effective and Professional Communication
- Relationship Building
- Flexible and Adaptable
Timeline
Senior Specialist Process Control
Synchrony Bank
01.2013 - Current
Escalated Specialist - Collections
Synchrony Financial, GE Capital
01.2001 - 01.2013
Collections Representative
Synchrony Financial, GE Capital
06.1989 - 01.2001
Some College (No Degree) - Business Administration
Tennessee State University
Some College (No Degree) - Business Administration
Sinclair Community College
Some College (No Degree) - Social Work
Indiana Wesleyan University
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