Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Motley

Englewood,OH

Summary

Senior Process Control Specialist skilled in supporting financial audits of High Risk Process Controls such as Bankruptcy and Estate Recovery. Adept at performing tests of controls and tests of compliance. Excellent people skills and attention to detail.

Overview

33
33
years of professional experience

Work History

Senior Specialist Process Control

Synchrony Bank
Kettering , Ohio
2013.01 - Current
  • Manage and execute specific process controls for Bankruptcy, Suppliers and In-House Recovery
  • Maintain accurate process control tracking
  • Create and update process procedure
  • Identify and implement process control improvements
  • Work with Supplier Manager/Process Improvement Manager improve to improve and implement processes across all Collection Bankruptcy, Attorney and Agency

Escalated Specialist - Collections

Synchrony Financial, GE Capital
Kettering , OH
2001.01 - 2013.01
  • Responding to escalated calls that require intervention with cardholders
  • Thoroughly respond to questions from collection associates
  • Maintain and support daily communication between associates and collection managers
  • Follow established compliance requirements

Collections Representative

Synchrony Financial, GE Capital
Kettering , OH
1989.06 - 2001.01
  • Handle incoming telephone calls from Private Label cardholders
  • Resolution of customer issues and complaints
  • Determination of appropriate collection strategies for control of delinquent accounts
  • Performance of duties within guidelines of Collection Practices Procedures

Education

Some College (No Degree) - Business Administration

Tennessee State University
Nashville, TN

Some College (No Degree) - Business Administration

Sinclair Community College
Dayton, OH

Some College (No Degree) - Social Work

Indiana Wesleyan University
Marion, IN

Skills

  • Analytical and Critical Thinking
  • Policies and procedures
  • Microsoft Office
  • Effective and Professional Communication
  • Relationship Building
  • Flexible and Adaptable

Timeline

Senior Specialist Process Control

Synchrony Bank
2013.01 - Current

Escalated Specialist - Collections

Synchrony Financial, GE Capital
2001.01 - 2013.01

Collections Representative

Synchrony Financial, GE Capital
1989.06 - 2001.01

Some College (No Degree) - Business Administration

Tennessee State University

Some College (No Degree) - Business Administration

Sinclair Community College

Some College (No Degree) - Social Work

Indiana Wesleyan University
Cheryl Motley