Cheryl Ayres
Fort George G Meade,MD
Summary
Experienced Child and Youth Program Assistant with a proven track record of fostering positive social interactions and promoting emotional well-being. Demonstrates the ability to design age-appropriate activities and effectively address behavioral and learning issues. Proficient in utilizing software packages for instructional program development, showcasing excellent organizational and leadership skills. Capable of handling stressful situations with children while maintaining a cordial and supportive approach.
Overview
10
10
years of professional experience
Work History
Child and Youth Program Assistant
Department Of Defense/Child and Youth Services
11.2017 - 08.2024
- Planned, coordinated, and conducted activities that met the physical, social, emotional, and cognitive needs of the children
- Maintained control of and accounted for the whereabouts and safety of the children
- Established a program environment that sustained participant interest and promoted positive interactions with other children
- Helped to prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules.
- Boosted parent satisfaction through consistent communication regarding their child's progress and achievements.
- Communicated effectively with children, fellow staff members, and parents by utilizing active listening and interpersonal skills.
Designer
Willow Grace Designs
10.2016 - 08.2024
- Manage and finance business
- Develop designs specifically to market to certain customers, aligning designs with customers' tastes and preferences
- Research and analyze market trends to make design decisions
- Manage multiple projects simultaneously by setting deadlines.
- Streamline design processes, resulting in increased efficiency and faster project completion times.
- Developed innovative design concepts for improved brand recognition and customer engagement.
Retention Specialist
Charter Communications, Spectrum
11.2016 - 07.2017
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
PayPal Customer Service Representative
Convergys
10.2014 - 04.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Arts and Science Transfer, A.A. in Psychology -
Anne Arundel Community College
Arnold, MD07.2025
Diploma -
Independence High School
Glendale, AZ06.1997
Skills
- Child Psychology
- All areas of child development
- Knowledge of CPR and First aid
- Ability to address behavioral and learning issues with parents and management
- Ability to foster reasoning and problem-solving through active exploration games and activities
- Ability to interact and develop a cordial relationship with children of different age groups
- Curriculum Planning
- Ability to handle different tasks simultaneously
- Effective communication
- Active listening
Timeline
Child and Youth Program Assistant
Department Of Defense/Child and Youth Services
11.2017 - 08.2024
Retention Specialist
Charter Communications, Spectrum
11.2016 - 07.2017
Designer
Willow Grace Designs
10.2016 - 08.2024
PayPal Customer Service Representative
Convergys
10.2014 - 04.2015
Arts and Science Transfer, A.A. in Psychology -
Anne Arundel Community College
Diploma -
Independence High School
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