Cheryl Brewer
Lake Havasu City
Summary
I am kind and professional on the phone and in person. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. I pay keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. I love talking to people and helping them accomplish their goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner/operator of Equestrian School
Blue Ribbon Barns
02.2010 - 08.2020
- Managed day-to-day business operations.
- Managed several trainers/ students/ equine assistants/ ranch hands/horses
- Matched students/trainers/horses appropriately with special consideration of skill levels/ability
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Managed Vet visits/ equine dental visits/equine chiropractic schedules
- Maintained up-to-date administrative records to monitor operational conditions.
- Coached and mentored an extremely skilled level of horse trainers
Customer Service Representative
LA Fitness International
10.1993 - 01.2000
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Booked appointments and scheduled appointments for clients
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Effectively communicated with customers about account changes, new fitness products or services and potential membership upgrades.
Education
High School Diploma -
Fullerton Union High School
Fullerton, CA09.1993
Skills
- Effective Communicator
- Good Listening Skills
- Written and Oral Communications
- Customer Support
- Customer Needs Assessment
- Efficient Data Entry
- Ability to manage multiple programs
- Experienced administrator
- Strong organization skills
Certification
I hold an active Arizona Fingerprint Clearance Card
Timeline
Owner/operator of Equestrian School
Blue Ribbon Barns
02.2010 - 08.2020
Customer Service Representative
LA Fitness International
10.1993 - 01.2000
High School Diploma -
Fullerton Union High School
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