Cheryl Benton

Seasoned in innovation management and fostering team collaboration, I excel in fault management and emergency response, evidenced by my impactful tenure at ATT Mobility Radio Access Network. Leveraging analytical thinking and strong communication, I drive business reporting and maintenance solutions, enhancing operational efficiency and knowledge sharing among peers.

Civil Engineering, Wentworth Institute of Technology, Boston, MA, 09/01/89, 05/01/91, ATT SENIOR SPECIALIST-NETWORK CONTROL, ATT MOBILITY RADIO ACCESS NETWORK, 01/01/14, PRESENT, Provide 24/7 fault management support for ATT Mobility RAN Network, Work with ATT field engineers for isolation & resolution of transport & architecture elements/NOKIA/ALU ERICSSON/DAS SMALL CELLS, Trouble isolation/triage and remote coordination & restoral of cell sites, ethernet/T1 circuits, RF Safety/National Theft - Interfacing with outside vendors & RF Safety/Performance teams to coordinate site/sector shut down for vendor related work - monitor cell sites for possible battery theft incidents/coordination with local field engineers & law enforcement, NETWORK CONTROL ENGINEER, CINGULAR WIRELESS MOBILITY MNRC, 04/15/09, 12/31/13, Support T1 restoration for the mobility network, Analyze T1's in response to outages and performance based issues with cell sites, Monitor, testing, PM retrieval of ATT Mobility cell sites T1 utilizing DACS including Tellabs 5500, 5320, 532L, and Alcatel 1630, 1631, Circuit & port verification, Circuit testing & mapping verification, Maintain updates in CTS tickets by providing test results and escalations from various LECs, Work with ATT Mobility field engineers, Verizon, Comcast, Windstream, Sprint & other telcos & co's for remote testing & troubleshooting of T1 circuits, Network Analyst II, Bellsouth IP Managed Services Network Operations Center, 05/01/00, 04/30/09, Monitored Bellsouth network for various customer & network anomalies, Monitor & troubleshoot network issues on PE Cisco routers, Upgraded IOS on Bellsouth infrastructure, Provisioned new customers into Bellsouth network (CMR's), Installation & configuration of Cisco routers, Worked with Cisco engineers to assist with various hardware issues & known IOS bugs/provided fix as determined by Cisco to customer's CPE, Provided Cisco routers & supporting CPE (WAN cards, CAT-5 cabling, filters etc.) to Bellsouth enterprise customers, Coordinated with Bellsouth account executives in assisting with technical demands of varying enterprise customers, Coordinated shipment of Bellsouth Cisco routers & various supporting equipment for high profile customers (SunTrust Bank, Cox, Comcast, Synovus, Delta etc.), Provided technical support for Bellsouth enterprise business customers, Isolation & resolution of customer's LAN/WAN networks, Relieving supervisor, Coached, trained & assisted with new technicians, MPLS, BGP, Frame Relay, Ethernet, TCP/IP, Vina Technologies Certification (Voice & data over T1 circuit), Remote monitoring of circuits, Management & resolution of network issues, Analyze/Troubleshoot T1 & circuit issues, Troubleshoot network issues & work with outside LECs Sprint, Verizon & Quest etc. for the resolution of various T1, circuit outages, Dispatch out Facility techs to help isolate various issues in troubleshooting circuit outages, Dispatch Bellsouth Communication techs for maintenance & troubleshooting of customer's equipment, Provide technical support to other Bellsouth network functional groups, National Helpline Analyst, BankAmerica, 01/01/96, 12/31/00, Provided technical support for National BankAmerica centers, Handled incoming calls via BankAmerica personal regarding various networking issues, Worked with IBM/D1 techs in dispatching & installation of new equipment (various peripheral devices, printers), Maintained/terminate sessions for BankAmerica Personal, Coaching & development of new analysts

• Vina Technologies Certification