Cheryl Brankin
Lake Zurich,Il
Summary
Community-focused leader with 25+ years of experience in client-facing roles, now specializing in volunteer coordination, program support, and service leadership within a nonprofit environment. Proven ability to manage teams, coordinate events, oversee operations, and create meaningful, relationship-driven experiences. Known for compassionate leadership, and the ability to align people and resources to serve community needs effectively.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Director Intern
The Hope Center
Lake Zurich, IL
08.2025 - Current
- Shadowed the Service Director, learning strategic leadership and operational oversight of all service areas
- Provided support to service area leads, assisting with team mentorship, problem-solving, and resource coordination
- Lead and operate Kylee's Closet, a free clothing resource for individuals and families in need
- Supported community outreach and partner relationships, including donation management and coordination with organizations such as Give N Kind, World Vision, Good360, and Cece’s Closet
- Gained experience in benevolence support, providing prayerful care, guidance, and resource coordination to individuals and families in need
- Managed administrative tasks, including NoteBird guest charting, Team Lead Page updates, and documentation compliance to ensure operational accuracy
- Assisted with scheduling, room reservations, and event planning for multiple service areas and special events
- Participated in volunteer coordination, including recruitment, scheduling, and training for seasonal ministries like the annual Toy Store
- Assisted with Saturday operations, including volunteer check-in, breakfast coordination, and facility readiness
- Oversee donations, inventory organization and distribution
- Provide compassionate, relationship-based support to guests, including mentorship for single mothers
Licensed Esthetician
The Langham Hotels and Resorts, Chuan Spa
Chicago, IL
04.2013 - Current
- Trained and mentored staff in service excellence,communication, and client care standards
- Developed and implemented treatment protocols and service procedures, standardizing practices and elevating service quality
- Built strong client relationships, enhancing retention and overall experience
- Resolved conflicts and ensured high customer satisfaction, fostering a positive client experience
- Consistently exceeded retail and service sales goals, demonstrating business and financial awareness
Licensed Esthetician/Hyatt Esthetic Trainer
NoMI Spa in the Park Hyatt
Chicago, IL
04.2011 - 06.2015
- Led new hire training and onboarding, including service protocols and product education
- Supported leadership with team coordination and workload delegation
- Contributed to development of operational standards and procedures
Licensed Esthetician
J.W Marriott
Chicago, IL
10.2010 - 07.2011
- Provided personalized services, ensuring high service standards and client satisfaction
- Educated team members on customer care techniques and product knowledge to enhance service quality
Licensed Esthetician
Kiva Day Spa
Chicago, IL
09.1999 - 11.2010
- Delivered skincare services while fostering team development and contributing to sales growth
- Inspired staff to enhance performance and increase client engagement
Education
Esthetics License - Esthetics
Pivot Point Beauty School
Chicago, IL05-1995
Skills
- Volunteer Coordination
- Event planning and operational support
- Scheduling & Logistics Coordination
- Guest & Volunteer Experience
- Inventory & Donation Management
- Budget Awareness & Resource Allocation
- Relationship Building & Community Engagement
- Team Leadership & Training
Certification
• Wellness for Cancer Certified
• HydraFacial Certified
• Dermaplaning Certified
• Thrive Integrative Medical Spa -Advanced Esthetics
• Ongoing professional development in retailing, marketing, and product education
• HydraFacial Certified
• Dermaplaning Certified
• Thrive Integrative Medical Spa -Advanced Esthetics
• Ongoing professional development in retailing, marketing, and product education
Timeline
Service Director Intern
The Hope Center
08.2025 - Current
Licensed Esthetician
The Langham Hotels and Resorts, Chuan Spa
04.2013 - Current
Licensed Esthetician/Hyatt Esthetic Trainer
NoMI Spa in the Park Hyatt
04.2011 - 06.2015
Licensed Esthetician
J.W Marriott
10.2010 - 07.2011
Licensed Esthetician
Kiva Day Spa
09.1999 - 11.2010
Esthetics License - Esthetics
Pivot Point Beauty School