Cheryl Brown
Orlando
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
Work History
School Bus Driver
OCPS
Orlando
10.2024 - Current
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Reported accidents, hazards or transportation delays using mobile two-way radios.
- Operated motorized ramps and lifts to assist special needs students.
- Ensured safety of students by following all traffic laws and regulations.
Motor Coach Operator
Academy Bus LLC.
Orlando
02.2024 - 08.2024
- Reported any maintenance issues immediately to supervisor or mechanic staff.
- Collected fares and provided route updates and schedule information.
- Reported delays or accidents. Solved customer service issues with professionalism and enthusiasm.
- Helped elderly and disabled passengers board and exit bus.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Conducted pre-trip inspections for vehicle defects such as brakes, tires, lights.
- Checked tickets for accuracy when necessary to ensure compliance with company policies.
- Announced stops clearly to help passengers disembark at correct locations.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
- Provided safe and efficient transportation of passengers to their intended destination.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Conducted emergency evacuations if needed due to mechanical failure or hazardous road conditions.
Food Service Worker
Waffle House Restaurant
Pensacola
06.2007 - 04.2012
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Monitored temperatures of prepared food and cold-storage areas.
- Maintained order and cleanliness of work areas to conform with health codes.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Received food orders from individuals and explained offerings.
- Made meals in accordance with company standards and requirements.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Maintained professional demeanor during interactions with customers and co-workers.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Collaborated with team to deliver timely service of items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Acquired new skills to support team and further accommodate customer needs.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Delivered food orders promptly and accurately to guests tables.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Greeted customers upon arrival in the dining area.
- Utilized point-of-sale systems for taking orders from customers.
- Directed patrons to restrooms and other amenities within facility.
- Followed established cash handling procedures when collecting payment from customers.
- Served meals to customers in a friendly and courteous manner.
- Organized take-out orders for customers who requested them.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Housekeeper
Residence Inn Marriott
Pensacola
02.2000 - 10.2005
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Maintained and organized cleaning supplies stock.
- Sorted and counted linens and organized in storage areas.
- Reported any maintenance issues or damage to supervisors immediately.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Followed safety procedures when handling hazardous materials.
- Communicated with maintenance team on damages to repair.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Communicated with customers about requests for additional supplies or cleaning services.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Returned rooms to occupant-ready status to satisfy future guests.
- Provided information about hotel services upon request from guests.
- Reported damage or theft of hotel property to management.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
Education
Graduate Certificate -
Florida School of Real Estate
Pensacola, Florida07-2022
High School Diploma -
Pensacola Jr College
Pensacola, Florida06-2003
Skills
- Vehicle inspections
- Event transportation
- Passenger safety management
- Route coordination
- Passenger management
- Verbal and written communication
- DOT regulations
- Bus evacuation drills
- Security compliance
- Defensive driving
- Student supervision
- Pre-trip inspections
- Basic mechanical repair
- Heavy hauling
- Safety equipment usage
- Dependable and reliable
- Great attitude
- Behavior management
- Special needs assistance
- Incident reporting
- Confidentiality
- Effective communication skills
- Punctuality
- Passenger assistance
- Data confidentiality
Timeline
School Bus Driver
OCPS
10.2024 - Current
Motor Coach Operator
Academy Bus LLC.
02.2024 - 08.2024
Food Service Worker
Waffle House Restaurant
06.2007 - 04.2012
Housekeeper
Residence Inn Marriott
02.2000 - 10.2005
Graduate Certificate -
Florida School of Real Estate
High School Diploma -
Pensacola Jr College