Cheryl Byers
East Berlin,PA
Summary
A seasoned Manager at Glen-Gery Brick, I excel in driving operational excellence and enhancing customer satisfaction. Leveraging strong leadership and customer service skills, I've successfully mentored teams for peak performance, resolving conflicts swiftly to foster loyalty. My expertise in CRM and policy implementation has been pivotal in achieving strategic goals.
Overview
28
28
years of professional experience
Work History
Manager, Distribution Support
Glen-Gery Brick
01.1997 - Current
- Motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and experience to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Dover Area Highschool
Dover, PA06-1986
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Cross-functional teamwork
- Customer relationship management (CRM)
- Policy implementation
Timeline
Manager, Distribution Support
Glen-Gery Brick
01.1997 - Current
High School Diploma -
Dover Area Highschool
Similar Profiles
Todd JohnsonTodd Johnson
Assistant Operator at Glen Gery BrickAssistant Operator at Glen Gery Brick
Stanley BrownStanley Brown
Warehouse Manager at Glen Gery BrickWarehouse Manager at Glen Gery Brick
James IsaacJames Isaac
Production Supervisor at Glen-GeryProduction Supervisor at Glen-Gery