Cheryl Campbell

• Prepared and verified shipping documents such as bills of lading, health certificates and necessary equine transport paperwork.
• Kept customers informed of their horses' whereabouts and expected time of pick up/delivery.
• Provided customer service support by responding to inquiries, resolving issues, and providing updates on horses in transport.

· Oversaw daily business operations and financial decisions to drive profitability and growth.

· Developed long-term relationships with key clients, vendors and service providers.

· Resolved customer service issues with timely and professional resolutions.

· Hired, trained and managed staff to cultivate a productive and efficient workforce.

· Built loyal account base and long-term business relationships with accounts.

· Reviewed transportation and shipping documentation.

· Operated trucks across 48 states to transport Equines and their equipment.

· Obtained necessary permits and licenses to operate various commercial vehicles legally.

· Created and enforced detailed organization processes to increase quality and service standards.

· Developed initial and refresher safety training programs while meeting OSHA and DOT requirements.

· Prepared and updated employees' daily work schedules and resolved delivery problems.

· Ensured safe and timely delivery of orders as well as prevented shifting and damage by properly balancing and bracing loads.

· Inspected truck and completed routine maintenance by identifying and resolving complex mechanical issues.

· Improved daily delivery performance by planning good routes for completion for deliveries on-schedule

· Understood and met customer demands by displaying professional aptitude and showcasing exceptional performance.

· Utilized GPS apps to overcome weather and traffic problems and run efficient routes.

· Achieved objectives while adhering to DOT operating and reporting guidelines for general freight transportation.

· Transported freight daily across 48 States, ensured vehicle maintenance, and verified paperwork for accuracy.