Cheryl Chockey
Summary
Personable and detail-focused professional with strong emphasis on organizational and analytical skills. Deep understanding of billing procedures, highly accurate in data entry and financial record-keeping. Commitment to delivering precise and timely billing services to enhance operational efficiency for the company.
Overview
10
10
years of professional experience
Work History
Reimbursement /Customer Experience
Aspira Women's Health
01.2019 - Current
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Improved client satisfaction with clear, timely communication regarding billing issues and inquiries.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Demonstrated exceptional problem-solving skills, addressing challenges related to patient care coordination and insurance requirements with a solutions-oriented mindset.
- Maintained the confidentiality of sensitive patient information, adhering strictly to HIPAA regulations and safeguarding medical records appropriately.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Processed referral requests from patients, doctors and other health care professionals.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
REIMBURSEMENT ANALYST
CooperSurgical Inc, CooperGenomics
08.2017 - 01.2019
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Consistently met or exceeded individual performance metrics related to order processing speed, accuracy, and customer satisfaction ratings.
- Streamlined order processing procedures for increased efficiency and reduced errors.
- Developed strong relationships with clients through personalized attention and prompt response times.
- Processed cash payments and credit and debit card transactions.
- Managed multiple accounts simultaneously while maintaining detailed records of each client''s specific requirements.
- Communicated with customers to answer questions and perform account maintenance.
- Actively participated in departmental meetings, offering insights into challenges faced in day-to-day operations and proposing solutions for ongoing improvement.
- Served as a key liaison between customers, sales representatives, and logistics teams to ensure seamless coordination throughout the entire ordering process.
- Resolved customer inquiries, ensuring timely and satisfactory resolutions to order-related issues.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Responded to inbound inquiries regarding accounts and payments.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
FINANCIAL COUNSELOR-COLLECTIONS SPECIALIST
Stamford Health Medical Group
04.2016 - 08.2017
- Liaised between patients, doctors, and insurance providers to research insurance benefits, co-payments, and out-of-pocket costs
- Coordinated and processed payments; tracked payment history in patient accounts
- Provided resources to assistance programs for patients unable to meet financial obligations
- Answered a high volume of daily calls, always responding to patient questions and concerns in a calm, professional manner
- Directed insurance verification and eligibility processes prior to procedures
- Set up patient accounts and monitored for compliance with payment plans
- Trained new team members on scripts, company services, and performance strategies.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
FINANCIAL COUNSELOR- COLLECTIONS SPECIALIST
Orthopedic Specialty Group
10.2014 - 04.2016
- Coordinated all financial counseling, insurance pre-authorizations, claims follow-up, and payment/deductible collection
- Helped patients to set up payment plans and identify resources to assist with payments
- Contacted patients to collect outstanding payments via one-time or negotiated installment methods
- Assisted with office administration, including record keeping, correspondence management, and inventory.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Generated reports to track insurance verifications and claim progress.
- Trained new staff on current, correct insurance verification procedures.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Updated patient records with accurate, current insurance policy information.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
Education
High School Diploma - undefined
Fairfield High School
Fairfield, CTSkills
- Billing and Collections
- Accounts Receivable
- Reimbursements
- Insurance Claims Submissions
- Insurance Verification
- Prior Authorizations
- Financial Counseling
- Customer Service Skills
- Order Entry
- Documentation and Record-Keeping
Accomplishments
- Collected over $600K in unpaid bills at Stamford Health Medical Group
Timeline
Reimbursement /Customer Experience
Aspira Women's Health
01.2019 - Current
REIMBURSEMENT ANALYST
CooperSurgical Inc, CooperGenomics
08.2017 - 01.2019
FINANCIAL COUNSELOR-COLLECTIONS SPECIALIST
Stamford Health Medical Group
04.2016 - 08.2017
FINANCIAL COUNSELOR- COLLECTIONS SPECIALIST
Orthopedic Specialty Group
10.2014 - 04.2016
High School Diploma - undefined
Fairfield High School
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