Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Leadership And Recognition
Affiliations
Timeline
Generic
Johnson McKenzie

Johnson McKenzie

Jasper,IN

Summary

Field Reimbursement professional and Registered Nurse with over 4 years of experience in the pharmaceutical industry, specializing in patient access and payer navigation. Expertise in prior authorizations, appeals, and specialty pharmacy coordination, with a track record of successful provider education across multiple states. Recognized as a Trusted Advisor and Regional Training Lead, adept at fostering partnerships with providers and payers to enhance patient access. Proven skills in presentation, negotiation and conflict resolution, ensuring effective communication and collaboration in complex environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Experience Liaison / Field Reimbursement Manager

Otsuka Pharmaceutical (U.S.)
Jasper, Indiana
01.2021 - Current
  • Provided comprehensive coverage support for Rexulti and Abilify products to providers, patients, and caregivers.
  • Guided providers through reimbursement processes, ensuring efficient benefit verification and claims resolution.
  • Delivered payer-specific expertise across five states, updating stakeholders on relevant changes.
  • Established injection administration networks to improve access and adherence for long-acting injectables.
  • Conducted educational sessions on disease states and medication administration to enhance therapy confidence.
  • Served as Regional Training Lead, facilitating training on payer navigation for cross-functional teams.
  • Supported successful launches of Rexulti AAD and Abilify Asimtufii through strategic access solutions.
  • Analyzed performance metrics to identify effective strategies and streamline reimbursement workflows.

ICU/OHU Nurse

Norton Healthcare – Audubon Hospital
Louisville, KY
01.2019 - 01.2021
  • Delivered advanced critical care for post-operative cardiothoracic and vascular patients.
  • Applied clinical judgment to manage vasoactive infusions, ventilators, and complex care regimens.
  • Educated patients and families on health management, treatment plans, and self-care techniques.
  • Administered medications and treatments per established protocols and guidelines.
  • Assisted in patient assessments to develop individualized care plans.
  • Collaborated with multidisciplinary teams to coordinate patient care effectively.
  • Utilized sterile techniques to prepare patients for procedures.
  • Facilitated communication with families regarding treatment options and care management.

Staff Sgt., E5

U.S. Air Force National Guard
Louisville, Kentucky
01.2014 - 01.2020
  • Supervised airmen in electrical and environmental systems maintenance for C-130 aircraft.
  • Deployed to Kuwait in support of Middle East operations; awarded Airman of the Year (2015).
  • Completed Airman Leadership School; promoted to Staff Sergeant (2019).
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted routine inspections on aircraft systems and components.
  • Performed preventive maintenance on engines and airframes.
  • Diagnosed technical issues using specialized tools and equipment.
  • Collaborated with team members to ensure compliance with safety regulations.
  • Documented maintenance procedures and repairs accurately in logs.
  • Assisted in troubleshooting electrical and hydraulic systems effectively.
  • Maintained inventory of tools, parts, and supplies needed for repairs.
  • Trained junior technicians on best practices in aircraft maintenance procedures.
  • Used specialized tools such as torque wrenches and micrometers for precise measurements.
  • Removed aircraft parts such as engines, pumps and landing gear.
  • Tested electrical systems, hydraulic systems, and other aircraft components for proper functioning.
  • Inspected aircraft components to detect any signs of wear or malfunctioning.
  • Completed scheduled and unscheduled safety and performance assessments.
  • Performed troubleshooting procedures to find root causes of faults.
  • Performed maintenance services such as lubricating components.
  • Assembled and installed mechanical, hydraulic and structural components and accessories using appropriate tools.
  • Managed repair logs, documenting preventive and corrective aircraft maintenance activities.
  • Recommended replacement, repair or modification of aircraft equipment based on inspection.
  • Performed routine maintenance tasks on aircraft, such as cleaning, lubricating, and replacing parts.
  • Researched, read and interpreted technical manuals and guidelines before inspections, installations and repairs.
  • Serviced and maintained aircraft systems, flushing crankcases, cleaning screens and greasing moving parts.
  • Requested aviation parts and supplies before scheduled repairs to meet inventory needs.
  • Followed detailed instructions while conducting complex repairs on the aircraft.
  • Applied corrosion preventive treatments during regular maintenance checks.
  • Repaired damaged airframes and wing assemblies using hand tools and power tools.
  • Utilized drawings and schematics to install, remove and modify aircraft structures, systems and components.
  • Checked serviceability of brakes, tires, and other landing gear components prior to takeoff.
  • Cleaned up hazardous materials from work areas following safety guidelines.

Education

Bachelor of Science - Nursing

University of Louisville
Louisville, KY
01.2019

Associate in Applied Science - Aviation Maintenance Technology

Community College of The Air Force
Wichita Falls, TX

Skills

  • Patient access and reimbursement support
  • Reimbursement navigation
  • Benefit verification
  • Claims resolution and appeals
  • Patient education and support
  • Performance analysis
  • Customer relationship management
  • Injection administration
  • Cross-functional collaboration
  • Multidisciplinary teamwork
  • Project management
  • Effective communication
  • Problem solving
  • Critical thinking
  • Leadership development
  • Training facilitation and program development
  • Mediation skills
  • Assertiveness and influencing skills
  • Critical evaluation capacity
  • Representative experience in CRM (Salesforce Health Cloud)
  • Team collaboration and strategic partnerships
  • Compliance with PHI and regulatory standards
  • Coordination with HUB stakeholders

Certification

  • Registered Nurse, 1165893
  • Prior Authorization Certification Specialist (PACS)
  • Basic Life Support (BLS), American Heart Association
  • Advanced Cardiovascular Life Support (ACLS), American Heart Association

Personal Information

Title: RN, BSN, PACS

Leadership And Recognition

  • Regional Training Lead, Otsuka Pharmaceuticals
  • Airman of the Year, 123 MXS Squadron, 2015
  • Student Nurse Apprenticeship & Externship, Norton Healthcare
  • Top PT Airman Basic Training (2014)

Affiliations

  • Wakesurfing
  • Golf
  • Bowling
  • Hunting
  • Skiing
  • Cooking

Timeline

Patient Experience Liaison / Field Reimbursement Manager

Otsuka Pharmaceutical (U.S.)
01.2021 - Current

ICU/OHU Nurse

Norton Healthcare – Audubon Hospital
01.2019 - 01.2021

Staff Sgt., E5

U.S. Air Force National Guard
01.2014 - 01.2020

Bachelor of Science - Nursing

University of Louisville

Associate in Applied Science - Aviation Maintenance Technology

Community College of The Air Force

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