Cheryl Clark
Avondale,AZ
Summary
Hardworking individual with customer service, multitasking, and time management abilities. Motivated to learn organization's operation, goal, expectation, and to support leadership. Devoted to giving every customer a positive and notable experience.
Overview
19
19
years of professional experience
Work History
Adult Probation Officer
Maricopa County Adult Probation Department
Phoenix, AZ
06.2019 - 05.2023
- Participated in regular meetings with supervisors to discuss caseloads and strategies for handling challenging situations.
- Assisted probationers with resolving housing, employment, transportation and identification issues.
- Scheduled regular drug and alcohol testing and collected DNA indexing for felony offenders.
- Checked residential probationers for adherence to curfew and compliance with rules.
- Conducted home visits to ensure that individuals under supervision were following rules and regulations.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Maintained detailed records of all contacts with probationers including progress/regress reports, evaluations, and other documents related to their cases.
- Developed professional relationships with offenders through home, detention, and community visits.
- Created, organized and maintained files, case notes in secured electronic databases.
- Maintained positive relationships with offenders and their family members through monthly and quarterly home visits.
- Coordinated with various agencies such as law enforcement, social services providers, mental health professionals, and substance abuse treatment centers to ensure that individuals are receiving appropriate services.
- Provided guidance and support to probationers in areas such as employment opportunities and educational goals.
- Monitored compliance with court-ordered conditions such as attending counseling, submitting to drug tests, or completing community service hours.
- Assisted in preparing cases for court hearings by gathering evidence, writing reports, and testifying when necessary.
- Prepared and submitted requests for arrest warrants on offenders who are non-compliant or in violation of their court ordered conditions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Volunteered to help train new officers and provide phone coverage for officers on leave.
- Used hand held radio to communicate whereabouts to dispatch while conducting home visits.
Pretrial Officer/Adult Probation Officer
Maricopa County Adult Probation
Phoenix, AZ
04.2004 - 06.2019
- Assisted in preparing documents on defendant to assist judicial officer with setting release conditions in court.
- Interviewed defendants and their families to evaluate risk factors related to pretrial release decisions.
- Conducted investigations to assess the backgrounds of defendants and their likelihood of appearing in court.
- Prepared reports regarding defendant's compliance with court orders and recommendations for further action.
- Determined if defendant is actively on probation or parole, if so notified supervising officer for further directions.
- Performed research tasks related to assigned cases using online databases or other resources available.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Ensured that reports were submitted in a timely manner to keep up with court schedule.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Bachelor of Arts - Psychology
Fort Lewis College
Durango, CO07-1994
Skills
- File Reviews
- Assisted with Presentence Investigations
- Confident
- Field Supervision
- Court Report Documentation
- Trained in Defensive Tactics
- Research/Due Diligence
- Verbal and Written Communication
- Motivational
- Case Planning
- Database Searches
- Community Resources
- Accuracy
- Proficient in MS Office, MS Excel, MS PowerPoint, Outlook
- Public Speaking
- Field Experience
- Case Management
- Require little supervision
Languages
Navajo
Limited
Affiliations
- Spend quality time with family
- Volunteer at child’s school
- Drive to northern Arizona to visit family
- Take advantage of outdoor activities while weather is tolerable
- Design and create Native American inspired jewelry
Timeline
Adult Probation Officer
Maricopa County Adult Probation Department
06.2019 - 05.2023
Pretrial Officer/Adult Probation Officer
Maricopa County Adult Probation
04.2004 - 06.2019
Bachelor of Arts - Psychology
Fort Lewis College
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