Cheryl Clowers
Amherst,OH
Summary
With over 30 years of experience, consistently delivering exceptional customer service and ensuring utmost satisfaction for every individual. Positive attitude and eagerness to learn from seasoned professionals have been instrumental in achieving success. Committed to delivering excellence, constantly striving to exceed expectations and contribute to the growth and success of any organization.
Overview
19
19
years of professional experience
Work History
Optical Assistant
Dr. Stocker O.D.
Amherst
12.2022 - Current
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, and visual field analyzers for patient testing.
Licensed Realtor
Russell Real Estate Services
Amherst, OH
04.2019 - Current
- Scheduled home viewings with potential buyers.
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
- Promoted listings on social media and print advertisements.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Promoted sales through advertising, open houses and Multiple Listing Services.
Receptionist
Total Eclips Salon
Parma, OH
01.2016 - 01.2023
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Addressed return customers by name to develop customer-company relationships.
- Guided customers through facility tours explaining spa resources and amenities.
- Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with any concerns they had.
- Monitored reception area to provide a clean, organized and welcoming area.
- Maintained inventory of retail products as well as salon operating inventory.
- Accurately collected customer fees, and scheduled follow up appointments.
Licensed Cosmetologist
Michael Anthony's Salon
Parma Heights, OH
01.2006 - 05.2011
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Kept notes listing preferences and services provided to clients for quick reference.
Education
Real Estate Sales - Real Estate
Hondros College
Independence, OH04.2019
High School Diploma -
Valley Forge High School
Parma Heights, OH06.1992
Skills
- Courteous and Professional
- Reliable and Punctual
- Customer Service-Oriented
- Customer Complaint Resolution
- Appointment Scheduling and Calendar Management
- Verbal and Written Communication
- Insurance Verification
- Appointment Scheduling
- Product Upselling
- Visual Field Testing
- Adaptability
- Problem Solving
- Optical Dispensing
- Appointment Setting
- Patient Testing
- Color Vision Assessment
- Visual Acuity Testing
Timeline
Optical Assistant
Dr. Stocker O.D.
12.2022 - Current
Licensed Realtor
Russell Real Estate Services
04.2019 - Current
Receptionist
Total Eclips Salon
01.2016 - 01.2023
Licensed Cosmetologist
Michael Anthony's Salon
01.2006 - 05.2011
Real Estate Sales - Real Estate
Hondros College
High School Diploma -
Valley Forge High School