Nicole Schettler

• Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
• Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.

• Maintained, organized, and cleaned front office area to create a professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Performed administrative tasks such as filing, data entry, insurance verification, pre-authorizations, billing, and document preparation for more efficient office workflow.

• Scheduled, rescheduled and cancelled appointments for dental patients.
• Helped patients complete necessary medical forms and insurance verification.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed office bookkeeping with insurance billing, patient payments, and collections.

• Assisted dentists and hygienists by handing appropriate tools and supplies needed for procedures using four handed dentistry.
• Entered patient data into Dentrix, adhering to strict privacy laws and maintaining high level of accuracy.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.

• Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.

Doctor's after hours exchange service that had contracts with over 200 different medical providers, hospitals, throughout the lower 48, including Vanderbilt. My job was to gather specific information from patients and/or hospital staff and dispatch the doctor electronically.

• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Streamlined call center operations by implementing efficient processes and procedures.
• Received recognition as an exemplary employee for consistently maintaining high levels of professionalism under pressure.
• Met customer call guidelines for service levels, handle time and productivity.